Gastnutzer
1. März 2024
We stayed for one week, the room was clean at first sight. We had room at B floor, which I think means basement, because we had little to no natural light in our room. The door to the "terrace" was only locking on the upper side, the bottom lock was not working. The main problem was the air quality in the room: felt a constant smell of mould. The problem was the ventilation of the room because the natural airflow from outside was restricted because the room was below the ground level. Another factor for the air quality was the AC (air conditioning) unit. The air filters were NEVER cleaned, they had 2 centimeters of collected dust. Also, because of that, mould was created on many spots inside the AC unit. Having some experience on AC units, I removed the filters, cleaned them in the shower, and put them back on. I cannot imagine why the hotel cleaning service doesn't have a plan on having the AC units properly cleaned and sanitized periodically. The kitchen had some leftover dishwashing liquid, new sponge. The fridge was ok, even had a freezer. The bathroom was clean, but there was no toilet brush. After using the toilet, I sometimes needed to clean it with toilet paper in order to leave it clean. The shower drain cover was very loose, in one morning I even seen and terminated a very small cockroach around that shower drain. The room did not have a washing machine, I don't even know if it needed to be there because I booked with a travel agency and don't really know if had a washing machine included. Breakfast was modest, coffee machine was with instant coffee. (I drank only espresso, and it was instant coffee). The receptionists were very kind, good service. They allowed us to checkout at 1pm. Room service was very good. Souvenirs available at the reception, with good prices. Parking space available for motorcycles and scooters just in front of the hotel.
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