Hostal BCN 46

I did the reservation which it showed to be double bed for individual use which means double bed for an alone person, I had been making reservations through trip.com since years and many many hotels, never happened to me like in this one, they gave me individual room with individual bed claiming that in their system was written individual bed but that system only them can access so I didn't understood what it means that they overcharged me for a double bed room and tell me this sh*t justify, I asked for partial reemborsen he told me will speak to the manager and when I came back in the night to pick up my luggage he was no clue about to give me back my money, I was needed to stay another night so I payed and then they told me it's okay we will give you a bigger room this time, but it is not the solution because still that room was overpriced and cheating the guest with fake information it's not fixable at the last minute with a bigger room. I claimed money partially return they said no, so now I am with trip.com fighting together to make them do the things how should be, in Barcelona these kind of places they try to take your money claiming be reasonable.

Positif : plutot bien situé, personne à l'accueil de jour très sympathique, climatisé Négatif : chambre et partie commune très usées, literie pas très confortable, pas de possibilité de petit déjeuner