Anonymer Benutzer
25. Januar 2025
I recently stayed at Hard Rock Hotel Desaru and had an overall pleasant experience. The hotel rooms were excellent—clean, tidy, and well-maintained, ensuring a comfortable stay. The facilities were great, offering everything needed for a relaxing getaway.
The welcome drinks upon arrival were a nice gesture, setting a positive tone for the stay. The F&B outlets were equally impressive, with a good selection of dining options that I thoroughly enjoyed.
That said, the breakfast spread, while sufficient, could be improved to better reflect the high standards associated with the Hard Rock Hotel brand.
The reception staff were polite, but I felt they didn’t fully embody the signature Hard Rock hospitality vibe that sets the brand apart. Additionally, the check-in experience, while smooth and efficient, was quite ordinary and lacked the engaging atmosphere that would make it more memorable.
Overall, my stay at Hard Rock Hotel Desaru was enjoyable, but with a few refinements in service and breakfast quality, it could truly elevate the guest experience to match the brand’s reputation.
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