Gastnutzer
31. Oktober 2024
We really enjoyed our stay in the Mount Wolsey and would give it a full 5/5 had it not been for a few things. All staff are wonderful to deal with. Our room was beautiful; modern, clean and big with very comfy beds and a lovely bathroom. All food was delicious, compliments to all the chefs. I particularly enjoyed breakfast and it was one of the best hotel breakfasts I have had. Spa is fabulous with an amazing thermal area. A lovely, friendly lady with blonde hair (sorry I didn’t get her name), showed me around prior to my treatment and that was a nice touch. The grounds of the hotel are beautiful and you can enjoy nice walks around. All facilities are first class and it is a bright, clean, modern and welcoming hotel. Unfortunately we found the hotel to be chilly. The bar area was chilly, as was the foyer and upstairs in the gallery. Not comfortable to sit in. We had two issues with our package. Firstly, we were charged the full amount for afternoon tea although our package allowed us to have 5 euro off each. Also, the afternoon tea is now €40 even though on the website and all advertisements for it, it says €36 euro. Our package allowed us to have a full four-course dinner. When my husband went to pay the bill we were told our package was only for mains and we were charged for everything else. Upon double checking the email back in room, we were correct, it was a 4-course dinner package. Little things like this definitely need to be addressed.
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