Ayona Villa Seminyak by Ini VIE Hospitality

Great hospitality ever. Perfect location, friendly guest , attentive staff.

We had an awful experience at Ayona Villa. We arrived to a tiny reception office located down a long road with many stray dogs and no lights. There were dirty floors in the reception and the staff weren’t very welcoming. They asked us what we wanted for breakfast with out giving us a menu. We asked to see the options and they had to take it out a frame for us to look at. We arrived at 3pm just on time for check in and were told our room wasn’t ready. After waiting for 30 minutes in the reception we finally were shown to our room. Once arrived we saw there was an extra bed set up (that we didn’t ask for) taking up most of the spare space in the bedroom. We looked around and instantly regretted booking the villa. The floors were grubby, there was lots of dust in the bedroom, bugs in the bedroom, stains on the sheets and the bathroom smelt like sewage. The pool fountain was very loud. We were soon interrupted by the staff who came back to remove the extra bed. As they removed it we saw a large amount of mould on the mattress. That evening we had a terrible nights sleep as we felt so uncomfortable with the uncleanliness. The room was very bright from the lights outside which there was no switch for us to turn them off. We called the reception and they couldn’t understand what we were asking. We had to call them two more times for the lights to finally be turned off. The next day we told them we would like to leave and they refused to give us any money back. We were only asking for half as we had booked four nights and only stayed one. It took up so much of our time trying to leave as we were on the phone to the manager trying to ask for a refund. The manager gave us false hope as he told us to contact trip.com who we booked the villa through saying that they could refund it before they gave their money to the villas. It was a lie as trip.com couldn’t do that and said it was up to the villa to refund the money. My partner and I were very confused as to why the villas said they were 5 stars online. This was the reason we had booked them and paid the price that we did. Upon further inspection of the reviews we suspect that most of the 5 star one word reviews were fake - so be careful when looking at their reviews. Ayona Villa is not 5 star by any stretch of the imagination and not worth the amount you pay. Unfortunately we never got any of our money back.

Cosy experience, set up decor for honeymoon. Good breakfast selection, more quiet area at Seminyak.