Manca Villa Canggu by Ini VIE Hospitality

Booked the villa after seeing glowing reviews of the place online. However it turned out to be just the opposite. Day 1: Greeted by staff and was shown to the villa. Toilet did not flush - reported to staff, and was told that they will get engineer to fix while we went out for dinner. Back at the villa around 10pm, toilet was not clogged anymore. However, when we use the toilet again - flush did not work. Reported to staff again at 10.30pm. Staff mentioned that engineer will come to check again. However at 10.55pm, no one came. As the villa service is only until 11pm, we went to check with staff - and were told that it’s too late and no one will be coming until next morning. As it is not reasonable for us to stay in a room with clogged toilet and without toilet facilities, I requested for help or to move room. Engineer arrived at 11.30pm and fixed until 12am before I could bath and go to bath. Day 2: Toilet did not work again. Reported to the manager. Manager said he will work with the engineer while we were out in the day. Told manager that it needs to be fixed or change room. At 2+pm, manager said they need more time to fix, hence, I went back to villa at 4+pm. Engineer was still in the room. I am unable to use the private pool or bath. Finally the engineer confirmed that the issue is fixed with replacement of parts. Day 3, Part 1: Villa door bell ringing non stop at 8.30am. I had intended to sleep in but got disturbed. I didn’t had the keys with me hence asked what the staff needed. No response. Next thing I know - they opened the door with master key. I wasn’t properly dressed - I felt that my privacy has been invaded. The staff got the breakfast timing wrong and came in to delivery breakfast. Breakfast timing given to the hotel the day before was on whatsapp - for 9.30am. Day 3, Part 2: My husband wanted to take a shower before heading out. No water available. Reported - both staff and manager said it should be issue with the pump and they should be able to fix it soon. Waited for 20mins. No updates. My husband had to bath from a bucket of water that was saved in case the toilet doesn’t work again. Above shows that the villa is not well maintained - it could have been a great place to stay in the past. But with what I experienced and the price paid, I certainly don’t wish this for anyone on holiday. I have feedback to management but all I get is they hear me, there is nothing they can do for me but they will take my feedback. I hope owner of the hotel can see this. This is certainly not what I expect from the marketing efforts that is done for the group.

It’s a very good stay in Bali. The villa is beautiful, big and cozy. We ordered a floating breakfast which was definitely great for talking photos but it was not delicious at all.

quiet place，excellent service But maybe can improve the cleaning

The male receptionist was very friendly, chatty and helpful. The accommodation is great for a couple for a short term stay as it is quite small with the bedroom space. I enjoyed the outdoor setting with a hammock, pool, bathtub and a functional kitchen with filtered water (hot and cold). What could have been improved is the cleanliness of the swimming pool as there were long black hair and the pool looks dirty, the hot water didn't work temporarily but they attended to get it fixed which is a good thing and the breakfast request for vegan wasn't delivered the way I requested and they cooked eggs and gave croissants. I think English isn't so great with the staff for this breakfast request to be executed well and the waiter forgot to bring a juice but was able to provide when I contacted reception that a juice was missing. Attention to detail can be improved here. Location is great because it's away from the main road and walking distance to eateries and shops.

Nice villa, they have nearby cafes/food and a cute little pet shop. Pools are slightly dirty due to nature. Would still recommend to friends.

Great location in Canggu. The villa is tucked away from the main street so it’s quiet and cosy. You can expect to see lizards and bugs outside the bedroom (i.e. bathroom, pool, and kitchen area) and keep a mosquito repellent handy as there are mosquitoes! On the plus side, the amenities are great - we loved that there’s Google Alexa and Netflix in our room, perfect to start and end the day with. Service is also very lovely and the staff are friendly.