Gastnutzer
14. Oktober 2024
Our room was beautiful and offered scenic views of the bay as well as the mountains in the distance. We opted for the master suite with the pool on the balcony, which was very clean and nice. The room itself was well maintained aside from the balcony door not closing all the way which led to pests and critters being able to get inside. There was a small scorpion that got into our room, and it turns out it was a poisonous one (they were all very alarmed when I showed them a picture of what kind it was). The staff was very helpful and fumigated the room for us when we told them about it. The staff was the highlight of our trip! We appreciated the kindness they showed us- especially Lane, Alejandro, Javier and Victor. The grounds themselves could use some work. The pools that were advertised online/instagram were completely closed and we were told they were being remodeled. However, these are newer pools (we were there in 2019 and the triangular pools were not installed at that time, so they were added after that) so I don't understand why they were being remodeled so soon. Another guest mentioned that they heard that tower with the new pools had actually been sold, so not sure what's going on, but they were not available. There were only two regular pools and one natural pool available during our stay. The last two days one of the regular pools was also made unavailable and closed down. The natural pool was very serene and beautiful despite construction being done all around us- the noise made it a bit more difficult to enjoy. Our favorite part was the beach club as they had decent food and fans to cool off under. Half of the resort was sold to Marriott since we last came so there were already less ground and pools than in 2019. There is also no entertainment at this resort and it felt like a ghost town aside from the two to three other parties we ran into during our stay. I know it's the down season but we visited the Delta by Marriott next door during one of our days there and they had hundreds of people there with plenty of entertainment. The food could use some work for vegetarians, but they did the best they could to accommodate us. I think the food has improved since our last trip! However, there are a lot of repeating options and not much variety throughout the week. I would also recommend LGBTQIA+ training for staff as my new wife was referred to as my friend several times throughout our stay despite having told them in advance more than once that it was our honeymoon. I don't think we would stay again due to the lack of amenities and lack of communication about what is/isn't available as far as pools. However, it was nice to spend our honeymoon in a place that we went once before for memory's sake.
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