Gastnutzer
23. September 2023
Don’t stay here! This place will try to scam you for your money. I booked a reservation through their website thinking I was getting a great deal. After I made the reservation, one of my relatives said to not stay in the “Original” (aka Old) building because it’s very worn down, and to make sure the room I select was in the new building. I checked my reservation, and of course, it said I was in the “Original” building…so, my plan was to cancel and rebook a room in the new building. There was no easy way to cancel my reservation on their website. The only thing it said was that I would not be refunded if I did not cancel my reservation 1 day prior to my stay. I emailed the reservations help center asking to cancel my reservation (within a couple hours of booking it), and they responded to me saying they were going to charge me a 10% admin fee!! I had every intention of staying here, but I will not be staying here any more. What a scam! Please stay at a different, more transparent and honest company. I filed a claim against the 10% charge, and it is being settled. This was a lot of unnecessary hassle. Save your time and money and look else where for a better hotel.
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