Premier Inn Gloucester (Little Witcombe)

Premier inn not to bad could be a lot cleaner , had the meal deal at Beefeater tables sticky dirty cutlery food all on the floor ladies toilets not in use had to use disabled which wasn’t a problem after I moved the mop bucket and mop wiped the piss on toilet disinfected my hands then went back to table for a lovely flat coke / Pepsi other than that all good don’t think this place is for me Soz

Brilliant customer service. All of the front house staff are brilliant. Very approachable, very friendly, very helpful. To free refills on coffee/tea to room changes for better access, to local knowledge for a better experience of a stay. Thank you all at Premier Inn Little Witcombe. From the little Welsh guy

We booked this as an overnight stay on our way to Portsmouth. Receptionist had excellent customer service skills and was very helpful. We were able to up grade the breakfast (which we had pre- booked) to a meal deal. Yes it's a Beefeater restaurant, but the food was reasonable and just what we needed after a 5 hour journey. Breakfast was good. All the restaurant staff were friendly and once again had excellent customer service skills. This lives up to the high standards one expects fron a premiere inn. A really pleasant experience. A big thanks to all the staff we met

Really professional team who make your stay comfortable. Nothing is too much trouble. Nice location and the Beefeater restaurant next door also provides great service. The rooms are spacious and little touches in reception and from the housekeeping team make this a really good Premier Inn to visit, in a nice rural location. Megan is always really welcoming and helpful, she’s a credit to the team.

A reasonable visit let down by unwelcoming experience at the linked Beefeater restaurant. Staff standing together talking. no at all welcoming then refused to book us in for evening meal but grudgingly accepted us if we sat down immediately. This was 6:00pm. Staff need customer care training. No wifi coverage in our room.

Good comfortable room, good reception / booking in. Only downfall was breakfast advertised as hot but all was definately served, luke warm, hard eggs, etc Plate was hotter than the food!

We visit this hotel two or three times a year normally, it’s great stay but this time we found the restaurant has been run down. Have you ever been to a restaurant were they had run out of wine, we only drink Sauvignon blanc, but they had none. Then no lemon and lime for cokes. Then no mustard, my wife chicken and ribs was burnt, and uneatable and were left. My mixed grill came with out the Stake as they forgot to cook it. This finally came when I was almost finished.

Friendly staff as always but the hotel is looking tired & shabby in the rooms that have not been refurbished, they smell musty & feel grubby even though they are cleaned but the carpets & furnishings have seen better days. If you want a cheap Sunday deal as we did its fine but I wouldn't pay £119 for a Saturday and when you add the meal deals on you're better staying at a spa hotel where you have use of a pool & a more luxurious room. We have stayed here many times but will think twice about returning the room was noisy from the traffic noise & people shouting on the car park & something banging on the roof with the wind so not a peaceful nights sleep we had to use earplugs.

Enjoyed the stay overall with nice room, friendly staff in reception, clean room. However, the breakfast was a let down. Lack of staff, waited a while for breakfast then it was average and only just warm when it did arrive. Overall enjoyed the stay.