Stayed at a Hilton property a day earlier (Hilton beach and resort ras al khaimah), and having thoroughly enjoyed it, we had high expectations from Double tree Hilton Marjan, however it didn’t live up . Front desk was curt, not welcoming, not friendly nor helpful.
If you have a toddler 4 years or younger, keep away from the kids club as there is no separate area for toddlers and kids. Ball pit for toddlers and bouldering for kids are in the same zone with kids being reckless exposing toddlers to danger. I had one kid jump off the wall and struck his foot on my toddlers head (sharing from experience). There is no hotel staff supervising the rash behavior of older kids, further to which the staff don’t let parents enter the ball pitt leaving the young toddlers exposed to risk of being hurt.
While the property and location was good, double tree Hilton left us feeling disappointed.
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