Eurostars Santa Luzia

Keith Khoshaba il y a 2 mois sur Google I have had the chance to stay in this hotel on three different occasions now and if at first I was conquered.. things took a very different turn this time. The front desk is not very kind nor helpful when it comes to solving booking problems. Our travel agency sent card details as usual to any hotel and they tried charging our cards everyday instead of once at the very end.. very odd that.. bringing us up to the point where because of this they invalidated our cards. So the hotel staff found nothing better but to lock us out of our rooms and demanding we pay the entire stay on the spot even though it wasn't our last day.. On top of that thensituation was very poorly held by the staff. I've worked for a few years with some of the best Palaces in Paris and I found their attitude just scandalous. No effort was made to attempt to makes amends for the hiccup that we had to bear. On top of that when we arrived one of my colleagues room would not open and several times the staff had to go back and forth from the front desk to his room withndifferent tools instead of just changing him to a different room that actually worked. Then he found out he had absolutely no hot water so it was not possible for him to take a shower that day.. not very good. On another hand, the service staff in the restaurant the spa and the terrasse were very accommodating and kind! For a 4 star hotel I expect better.

I came to this hotel in 2019 for the first time. I had chosen this hotel cause I wanted to use a pool. I really enjoyed my first time. Second time in 2023 was not that well as there were minor problems ( they changed the price for breakfast without informing us) but the pool on the top was ok. This time staff was extremely unfriendly. I asked on reception that i would like to use spa area, the weather was terrible but they didnt swich on the sauna before 10.15 although spa is opened starting from 9 am. There are a lot of hotels in this area so I will chose different one as the location a bit creepy too. I didnt give one star although I feel like doing it as the room was more or less clean (beside the strange fingerprints on the glass wall in the bathroom) so I realize that some people did their work properly.

Was booked for 16 days left in 5. Really bad. Cramped room, lots of light but dark as all lights are low wattage. Hard to shave. Dark and cramped bathroom. Bed to low and really noise. Breakfast really bad. Coffee and bread, two great things of the Portuguese cuisine spoiled. Cold milk, bitter coffee out of machines. Old bread bad croissants. A total disappointment. Nothing better for breakfast than nice coffee with milk boy you cannot get it here. Had to get out ahead of schedule. Every time one turns in bed is like it is going to break. Never again.

We had a great time at Eurostars Santa Luzia. The staff went above and beyond, being caring, responsive and acknowledging all our requests. The hotel facilities were great and modern, specially the rooftop swimming pool and sundeck, and the beautiful indoor pool and spa. The hotel design is also very appealing. The breakfast was nice for a 4* hotel having all that you need (just that small "distinguishing" items were missing); the quality of the food was great. The hotel itself is close to Guimarães downtown. On-street parking can be difficult but there is a parking place nearby. Highly recommended!

Hotel bom, quartos com tamanho suficiente para duas pessoas, isolamento acústico ruim entre os quartos, iluminação deficiente nos quartos, café da manhã de boa qualidade, com variedade e leite sem lactose. Alguns móveis, poltronas e sofás encontram-se com manchas. Equipe de atendimento educada e disponível. Boa localização. Apenas 6 vagas de estacionamento.

Experiência sem dúvida para repetir! Todo o hotel tem uma estética muito bonita, super limpo, atendimento amigável e prestável. Apesar dos pontos positivos enunciados anteriormente o ponto alto é a zona do SPA com piscina interior, jacuzzi e sauna 💆🏽