Nissiana Hotel & Bungalows

Das Zimmer war nicht sauber genug. Der Service am Poolbereich war zu langsam. Das Personal war höflich und freundlich, aber sie könnten in jeder Schicht mehr Leute haben.

Ich habe das Nissiana Hotel online gebucht und musste bei meiner Ankunft feststellen, dass es trotz einer bestätigten, nicht erstattungsfähigen Reservierung überbucht war. Das Personal zeigte kein Mitgefühl, schob die Schuld auf den Online-Kanal und bot keine Hilfe an. Wir waren nass, erschöpft und kannten uns in der Gegend nicht aus, doch der Manager war ebenso abweisend und schlug vor, dass wir uns ein anderes Hotel suchen sollten, was unmöglich war, da alles in der Nähe ausgebucht war. Unsere Telefone waren leer, sodass wir nicht nach Alternativen suchen konnten. Da wir keine andere Wahl hatten, mussten wir auf öffentlichen Sonnenliegen am Strand schlafen, immer noch nass und äußerst unbequem. Diese Erfahrung war beunruhigend und für eine bestätigte Buchung inakzeptabel. Der Mangel an Unterstützung sowohl vom Hotel als auch vom Online-Buchungskanal war schockierend und hat uns ernsthaft an der Zuverlässigkeit dieses Dienstes zweifeln lassen. Meiden Sie dieses Hotel und seien Sie vorsichtig, wenn Sie den Online-Buchungskanal nutzen – Sie könnten am Ende ohne Hilfe oder Verantwortung dastehen.

Wir waren am 24. August in den Bungalows, eine tolle Unterkunft für eine vierköpfige Familie. Oben gab es ein großes Doppelzimmer mit viel Stauraum und unten zwei Einzelbetten mit einer Küchenzeile. Das Badezimmer war die erste Treppe mit 5 Stufen hinauf, dann weitere 8 Stufen zum Doppelzimmer. Die Einzelbetten der Kinder waren ziemlich hart und das Badezimmer war veraltet und roch unangenehm, als wir ankamen, aber der Geruch verschwand nach ein paar Tagen. Das Zimmermädchen kam jeden Nachmittag und wechselte die Handtücher und putzte. Wir wohnten auf der anderen Seite einer viel befahrenen Straße gegenüber dem Haupthotel, was beim Hin- und Herfahren aufgrund des Verkehrs etwas schwierig war. Das Personal war freundlich und hilfsbereit. Das Essen war sehr gut, eine gute Auswahl wie bei den meisten All-Inclusive-Angeboten. Der Pool war wunderbar, groß und warm und hatte eine gute Tiefe für kleine und große Kinder. Viele Sonnenliegen und Sonnenschirme. Viele Sitzgelegenheiten zum Abendessen und für die Abendunterhaltung. Wir haben unsere 11 Nächte genossen, vielen Dank.

Ich habe am 16. August über einen Online-Kanal einen nicht erstattungsfähigen Aufenthalt im Nissiana Hotel in Ayia Napa gebucht. Bei meiner Ankunft war ich schockiert, als man mir sagte, das Hotel sei ausgebucht und könne meine bestätigte Reservierung nicht einhalten. Die Rezeptionistin schob die Schuld auf einen Systemfehler und bot keine Hilfe an, da es nicht ihre Schuld sei. Wir waren erschöpft, nass vom Strand und kannten uns in der Gegend nicht aus, aber trotzdem wurde uns keine Hilfe angeboten. Der Manager wiederholte dieselbe abweisende Antwort und schlug vor, wir sollten uns ein anderes Hotel suchen, was jedoch unmöglich war, da alles in der Nähe ausgebucht war. Zu allem Überfluss waren unsere Telefone leer, sodass wir weder nach Alternativen suchen noch jemanden kontaktieren konnten. Da uns keine andere Wahl blieb, mussten wir die Nacht mit unserem Gepäck auf öffentlichen Sonnenliegen am Strand schlafen, immer noch nass und äußerst unbequem.

Komme gerade von einem 11-tägigen Aufenthalt hier im August zurück. Wir hatten Halbpension gebucht und wohnten in einem Bungalow mit 1 Schlafzimmer, der gegenüber dem Hauptkomplex liegt. Das Zimmer war sauber und wurde jeden Tag sauber gemacht, die Klimaanlage war eiskalt, was uns das Leben gerettet hat. Die Straße draußen ist laut, besonders nachts wegen der Motorräder. Der Pool war gut, sehr warm, aber es gibt auch einen Innenpool, der eiskalt war, also gut zum Abkühlen. Jede Menge Sonnenliegen, ohne dass man sich beeilen muss. Das Essen ist einfach, aber akzeptabel. Wir haben für 7 Tage ein Auto gemietet und das Hotel hat viele Parkplätze. Alles in allem ein guter Aufenthalt und das Hotel ist gut gelegen, um die Gegend zu erkunden.

I feel obliged to write this review as someone who stalked reviews before we went away , you spend forever saving for holidays wanted to ensure it was right for us. So.. We booked this hotel when it was advertised as a 4 Star , we received an email from our holiday provider to state that it had changed to a 3. If we wanted to change our accommodation we could , without and admin fee. I looked for other hotels and the difference was nearly £1100.00 our holiday was already paid and we really toyed with the idea of changing. However the financial part of it just didn't seem worth it. We stuck with our choice and headed to our holiday of 10days. Family of 3 - Daughter is 9. We arrived at the hotel , nice man on desk very informative and was handed our key. A KEY with a massive key ring , which I have never had before. We had a family room , we didn't have an updated one unfortunately. Bathroom was very small not much room to put your toiletries. Beds were big and comfy , balcony mid size. We were on the main road & I am a light sleeper so struggled with the traffic noise for a few nights. Bedsheets weren't the cleanest there were stains. We had ants one evening called to reception and we had someone come to our room an sort it within minutes but still not really what you want on holiday. Air con was great kept room freezing which is what we needed as it was SOOO HOT! Cleaners didn't really clean your room , bed was made and floor was moped we came back numerous times to soaking wet floor which we had to use towels to dry it as it was soaking! Food- We woke up next morning headed to breakfast , nice food nice selection not massive which is what I am used to on all inclusive but that had what any brit abroad needed. Cups of tea were lush! Lunch - Snack bar was really good selection of food , it closes just before dinner and lunch starts so you have to get there in time to get something but food was nice. Dinner hall food was a good selection of things over the 10 days. For kids there was 2 trays one with nuggets other with chips that was it. There are themed evenings , we ate out 2 nights as there was nothing my daughter would have eaten. So many lovely bars and restaurants walking distance to the hotel. The evening food Asian night was my fave and we really enjoyed that. Desserts for kids , there's ice cream that's it. 2 different cake option for adults not much else. Pool - Was like getting in a bath needed a cool down from the heat but didn't get one lol Area was always clean lifeguard was always out and around watching and talking to people to keep them safe which was nice too see. Beds easy to get in the morning , as a brit i always went down early with towels because its in my blood :) Hotel staff were amazing , always had a smile and a good morning really lovely people. Cocktails at the bar were 10/10! Night time there we different things on and my daughter loved it , animal show magic show disco really nice. We hired a buggy an

Stayed in the Bungalows which are across the road from the hotel. Very spacious and clean. House keeping daily, plenty of shampoo etc. Breakfast was great, good selection of Continental and English food. Only did B&B as this was a short stay for us. Poolside bar great prices for the 'Tom Collins' Cocktail! Absolutely will return and will recommend to others.

Bad points: Room needs updating, the hair dryer resembled a hoover, bendy horse with a thin head. Recommend you take your own. We requested a walk in shower as my wife had a foot operation, ended up with a bath with a shower inside, so my wife had to climb in and out the bath. The entry key and also used to use the electricity was a thick steel fob which i remember using 30 years ago, you could get £10 off a scrap dealer for it as it's so heavy. The tea/coffee trays were never topped up and this is the best, they don't supply milk as they is to hot, but you can by the the little pods in the supermarket. The food is the worst I have ever experienced. The selection is poor, i think 8 hot trays and 3 Trays of desserts and salad is tomatoes, cucumber and mixed leaves , meals are repeated. Children's meals chips chicken nuggets and fish fingers for lunch and tea every day!! Eventually we ate out to have a decent meal. The bar staff need a lesson in being happy. What a miserable bunch. I asked for a Baileys he could not pour it out of the nozzle, he poured it into the glass and a big dollop of curdled cream dropped in the glass and he wanted me to drink that, I asked for an orange juice topped with lemonade, I had a glass of orange juice and a glass of lemonade. I give up!!!! There is no security at the Hotel so you have to put up with e noise as we did , we were on a floor with a group of boys who were coming home from Ayia Napa town at 3.30 or later every night. Good points : Pool is nice and always managed to get a sunlounger. The pool is supposed to open at 10.00 but people just ignored that and put towels down early. Taxis are 10-12 Euros to Ayia Napa, by bus it is 1 euro 50 cent, bus stop by Nissi Beach, it is a 45 minute walk to Ayia Napa. Tommy's Bar is worth visiting. 5 Euros a pint and Kareoke every night starts at 9.30

I stayed at this hotel with my 2 adult sons. I purposely booked a bungalow as I thought it was single storey but when we arrived we found it was on 3 levels. I have arthritis so don't like a lot of stairs. One bed was in the living room and the main bedroom up 2 flights of stairs. The first set of stairs (6 stairs) led to the bathroom then the next flight (15 steps) to the bedroom where the balcony, wardrobes and safe were. I slept upstairs as my son had a knee injury so needed to sleep downstairs. The bed he slept on was a sofa bed and extremely thin and uncomfortable. There were only 3 coat hangers in the wardrobe and no storage in the lounge for my son. The bungalows are separate to the main hotel and across a very busy main road. Not ideal for eating at the hotel or using the pool as we had to keep going to and from the bungalow if we needed something. It felt like we were nothing to do with the hotel. Isolated. We only had breakfast at the hotel. It was very busy and lots of people who don't know how to queue! The pool bar was good. Drinks were very reasonable and well made. The beach is quite close to the hotel but gets very crowded. If you want to get a sunbed you have to get there early. There are lots of good restaurants within easy walk of the hotel. And plenty of supermarkets and tourist shops. One of the problems with the bungalow was ants! Lots and lots of them. They were in cupboards and all over the beds. Disgusting. I sprayed the ones in the bathroom when we first arrived and because our bungalow wasn't cleaned for the whole time we were there the dead ants stayed on the bath and sink. Our bed sheets were only changed because I told reception that we'd had ants all over them. Very uncomfortable for us. I would never stay at this hotel again but I would go to the area. There are much better hotels nearby. I saw them! The bungalows need to be described better. I know some are single storey but I now know that others are not. So if you choose to stay here take lots of ant repellent with you.