Petrosana Hotel Apartments

L’hôtel est incroyable, la chambre est très bien équipée et super propre. Les gens à l’accueil sont d’une grande gentillesse!

Die Reise hatte einen schlechten Start, weil wir ein Zimmer direkt an der Straße bekamen, da Ayia Napa eine Partystadt ist, in der die ganze Nacht Autos vorbeifahren, was uns überhaupt nicht schlafen ließ. Wir mussten die Rezeptionistin bitten, das Zimmer zu wechseln, und konnten glücklicherweise gleich am nächsten Tag eins. Das zweite Zimmer, das wir bekamen, war schön, groß und hatte einen schönen Balkon mit leichtem Meerblick und eine voll ausgestattete Küche. Das Einzige, was die Zimmer ein wenig herunterziehen würde, ist die Tatsache, dass die Inneneinrichtung und die Technik sehr veraltet sind, der Fernseher ist WINZIG und funktionierte nicht, es gibt auch einen Mangel an Steckdosen im Zimmer, wir hatten nur zwei funktionierende. Der Zimmerservice war jedoch nett, die Böden wurden jeden Tag mit Wasser gereinigt! Unser Frühstück war in unserem Aufenthalt inbegriffen und wir aßen zweimal im Hotel zu Mittag. Das Frühstück war kein Buffet, aber wir bekamen trotzdem jeden Tag einen großen Teller mit Grundnahrungsmitteln und Backwaren mit etwas Abwechslung, es war gut. Das Mittagessen und die Getränke im Hotel waren auch sehr schön! Das Hotel liegt sehr zentral und ist dennoch etwas abseits von der Hauptstraße. Die meisten Dinge sind zu Fuß in höchstens 10 Minuten zu erreichen. Das Hotel selbst ist relativ klein, der Pool ist winzig, aber ausreichend für ein kühles Bad, und es gibt viele Sonnenliegen. Sie werden hier wahrscheinlich nicht den ganzen Tag verbringen, also ist es zumindest in unserem Fall völlig ausreichend. Und schließlich war das Personal großartig und unvergesslich, alle waren höflich, fröhlich und lustig, insbesondere die Damen an der Bar. Ich kann mich wirklich nicht beschweren!

Booked as a last minute choice. Received confirmation of booking by email on the Tuesday morning. Received an email on the Wednesday morning at the airport saying there was an issue with my card and could i try paying the deposit again. Tried to phone them from the airport to resolve but could not connect. Emailed them to assure them i would sort out when i arrived. On arrival was told we could only have 3 nights instead of 9. When i asked why they had not held my room, as booked, the only response was "we are busy". When i asked why they had not informed me of the card problem the previous day the response i got was "it was the office administrator's day off". We stayed 3 nights and were not impressed, so not too disappointed to go somewhere else. We were given a room where one window stared out at 4 big air conditioners. The toiletries provided were inadequate, and the washing provisions for the kitchen non-existent. The apartment floor was also dirty on arrival. The TV did not work and the A/C was free, but temperamental. The shower and bathroom were above average, and the balcony was nice enough. The pools are very small and not big enough to swim in. Didn't try the food, so cannot comment. Situated a 5 minute walk from the Square, if that is your thing. Overall wasn't very impressed with the apartment and the customer service was frankly appalling. Not even an apology. I paid on the card that they said they had issues with on arrival ? Did not seem full by any means, despite being told this. I would not book this accommodation again.

Another amazing holiday! This was our 3rd time staying in this hotel this time we took friends with us & had an amazing holiday. This hotel is the perfect location for any age group. We was not interested in the clubbing scene. But that is easy avoided. Loved our room in this hotel top floor room 12 with a beautiful sunset in the evening. Yes there our little bits that could do with updating such as the bathrooms and the air conditioning machine wasn’t the best & a little noisy due to the age. Room was cleaned every day with fresh towels staff where always happy to help. Pool area is lovely & chilled during the day. Had an amazing holiday

Absolutely lovely hotel, good sized pool that isn’t salt water, friendly staff and large room. The air con was brilliant, the cleaners were brilliant and the bed was so comfy with fluffy pillows. Definitely a good location for going on a night out as it’s probably about a 2 minute walk to the strip if that.. it’s about 10/15 minutes to the nearest beach and surrounded by brilliant restaurants. if you wanted to be closer to the water front and dock, it is quite a walk probably 20/25 minutes but this wasn’t a problem as we’d rather walk further in the day sober than after a night out! the hotel is on a main road which can get noisy but to be honest this wasn’t an issue for us and never woke us up. would recommend to anyone!

Me and my friend booked this hotel for a pretty low price so we didn’t expect anything spectacular. But we received disappointment after disappointment the first moment we got there. We had to wait quite a while before getting our room because the receptionist told us someone was still sleeping in there, which made us uncomfortable. When we later got our room we found out you have to pay 7€/day for the AC (which we did but it was broken), and you need to have a special adapter for electronics. We looked around in the room and saw dirt on the walls, the ground and even the towels (see the pictures down below). The “cleaning” was also really bad, the only thing they did was change the the towels and make your bed. No cleaning the floors or throwing away trash. We also had a kitchen with we used, but the problem is that there wasn’t any tools to clean the dishes with and the cleaners just ignored them, so we were stuck in a room with filthy dishes because we didn’t feel like paying for materials when we expected cleaning. Also the breakfast which is continental. You get a plate and that’s what you’re stuck with. Me and my friend asked if they had something else or if we could get some more of a special thing, because there wasn’t much we liked. They answered “This is why you get”, so we ended up only eating for one of the days. But as I said before, if you want something really cheap, for example if you’re a student only looking for partying, I could recommend this, but don’t pay for the breakfast, it’s not worth it!