Serena Hotel Aventura Miami, Tapestry Collection by Hilton

Ehrlich gesagt war es sauber und modern, besser als andere Hotels der Marke Hilton.

This is a very nice and quiet hotel and a great location. I stayed here with my family and our room was nice as we got upgraded to suite for being diamond member. The room very clean and the entire hotel smells really good and decorated. I want to thanks Mateo Ortiz at checking and the team at the restaurant were very nice. I highly recommend this property and will definitely back

I had a very enjoyable stay. The hotel is located on a side street, but close to everything including the Aventura Mall. The room was clean and was in very good condition. I briefly stopped by the bar area and the pool deck, which was very nice, but kind of quiet. I wish I had more time to enjoy that area. Staff was friendly and responsive. I will be back.

We had a wonderful experience at Serena Hotel Aventura. The staff were very friendly, helpful, and kind. We had my 92 yo dad with us, and when he had a craving for one, Oscar (in the Dining Room) even made him a Chocolate Milkshake! Rooms were comfy and clean. And dining room (where we ate 1 dinner and 1 lunch) was yummy! Thanks!

Fantastic art deco hotel, incredibly handy for Aventura mall and Fort Lauderdale Cruiseport. We loved the pool and the friendly bat staff on the 6th floor. The rooms were so spacious and luxurious, we absolutely loved it and can’t wait to return.

I had been excited to finally stay here as it was a newer Hilton branded property. The good was the location is amazing and you can get easy access onto Biscayne in either direction and it is just north of the Aventura log jam so you don't have to deal with that mess. There is a Target and Whole Foods across the street that you can easily walk to. The staff was good, friendly and authentic - although a bit too relaxed for me. I like to see a bit more hustle when I have a basic request like early housekeeping, water in the gym etc. The rooms are TINY here, I was so surprised and poorly appointed. No USB ports in a new hotel and the only plugs were bedside, not even one at the desk! No glasses or even plastic cups in the room. They had these tiny demitasse cups for the Lavazza espresso machines, that was it! No Iron, they have a steamer and then no soap dish in the bathroom. This hotel sits in the very moderate category where I assumed the Tapestry brand was a bit more elevated. The other disappointing thing was breakfast. The property has a daily buffet but clearly does not have the traffic to support it so they had saran wrapped apples and other perishables which SCREAMED I have been recycled day after day. The chafing dishes looked so unappetizing and as I said 'day old'. Ditch the buffet and just go to the menu options, which were really good. Great eggs Benedict, fab avocado toast with smoked salmon. I did ask for an omelette one day and they would not make it for me! Just add an omelette to the assortment please? That is a breakfast staple. I am not sure I would stay here again, but this is just one persons viewpoint! I have been Diamond at HH for two decades though, so I have a good perspective on processes in the hospitality business.

Tengo una suite de $209. No han hecho la habitación a las 6,45 de la tarde, reclamo en el frontdesk y me dicen que la chica que limpia se fue a las 5 pm. Viene un chico con una bolsa de artículos para limpiar y me la quiere dejar. Me dice que el no es el mismo indicado para hacer el reclamo

Mala relación precio/ calidad. Hotel muy nuevo, muy bien decorado y limpio. Desayuno horrible que se paga como extra en la habitación, una falta de respeto. Climatización no muy buena. Gimnasio pequeño. Pileta con sombra todo el día. Poco lugar para tomar sol.

El edificio donde se encuentra el hotel está prácticamente vacío, con varios lugares de estacionamiento disponibles, y aún así el hotel te cobra $25 USD por día más impuestos. Entendería si el edificio está lleno con pocos lugares disponibles, resulta inaudito que un negocio que está a 1 cuadra nos permitió estacionarnos sin cobro alguno. Al día siguiente de nuestra llegada, salimos del hotel y al regresar no habían limpiado la habitación, llamamos a recepción a investigar y resulta que tú tienes que solicitar la limpieza. Es básico en un hotel de esta categoría que hagan la limpieza todos los días.