Marissa M
1. Oktober 2024
I’ve never written a review, but I feel this is necessary. Do NOT book here if you are celebrating a birthday, anniversary, etc. Do NOT book here if you want to be able to sleep. Do NOT book here if you don’t want unnecessary resort fees that don’t get you anything… it’s a total scam. Do NOT book here if you like friendly, honest workers that tell you consistent information. Here’s my story… I booked this hotel in an attempt to treat my mom for her 70th birthday. We usually never stay at “nice” hotels, and I spent a great deal on this reservation since it’s a huge bday. I asked a month in advance if they could leave my mom a birthday note in the room upon arrival; they confirmed it’d be no problem. When we arrived to the room, it wasn’t there. I called down to ask if it could be delivered at 7pm while we’re gone at dinner, they confirmed yes. Later at dinner, I received a text from an employee named Jared. I had him confirm again that it would be brought to the room while we’re gone. He said it’d be brought up right away. We returned at 9:30pm, still nothing in the room… couldn’t believe it. I texted Jared who said it could be brought up tonight. I said please have them just slide the note under the door then because my mom’s sleeping, otherwise tomorrow. He said yes of course. At 10:45pm, we had a knock and a delivery that woke her up. It was food that we wouldn’t want to eat this late as we’re both sleeping. On top of this, it was a challenge for her to fall asleep in the first place with the loud Rainey Street noise with earplugs and a sound machine on the loudest setting, and this woke her up. So she ended up being upset instead of surprised/excited. We then couldn’t fall asleep until 2am when the outside music stopped. Additionally, service was bad from the start. The front desk ladies were not friendly or welcoming; simply never smiled. We arrived around 11:15am and were told we could leave our bags and come back around 2pm to see if our room is available, which is totally understandable. We did that, and were told not quite yet, but that they would text us when it’s ready. Never received a text. You’d think the fact that we were there early and kept showing up to check if a room was ready would mean they’d place us in a room with a better location (quieter area) over someone else, especially since I’m traveling with a senior who likely doesn’t want to be out late. But no… it seems they prioritize people that PAY to check in early; which they verbally quoted cost $50, but I had received an email saying it was $40 usually, or $25 with a discount. This was the first inconsistency. Inconsistency #2: The original guy at check-in told us that a $15/day credit would be applied to our room to use. The next day, we double checked with another guy at the front desk who said $10/day. At check out, I was charged the $30/day “resort” fees separately due to booking thru a 3rd party (which is how I found this hotel), and the guy explained t
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