Gastnutzer
14. Januar 2023
This was the second time I stayed at this hotel. First, the good. The room was large. Air conditioning/heater fan would run without cutting off. Pillows and bedding were soft. There were two TV’s. The room was quiet. The staff were pleasant. Located next to Applebees and Rosie’s Diner. Now the not so good. I didn’t like the $50 damage deposit. I didn’t like that we were charged for our entire stay on the first night of our planned six night stay. We left after the first night. It took a week to have our money refunded. Although the room was large, it was poorly maintained. Light bulbs were out or missing. Dirty hand prints on the curtains, peeling paint, repurposed cabinets, the entry door was so misaligned light would shine through. There were also vehicles in the parking lot that appeared not to have been moved in a few days judging from the amount of snow accumulated on them, as well as an old Class C motorhome in the parking lot that was in poor condition. Once I returned home, I realized that my final bill and and refund did not seem quite right. Reading over the details on my folio, the $50 deposit fee had been changed to an ‘admin.’ fee. I sent an email to the hotel general manager who said the person who checked me out made a mistake and sent me a new folio showing the money returned to my credit card. I suspect it will take another week for the refund to show up. The first thing I did after learning the hotel charges a $50 damage deposit was to take photos of the room in case there would be a problem upon checkout. I should also say that when my first folio was given to me, the $50 damage deposit was included in the total, but not listed on the folio. I had to request an itemized folio which was then provided.
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