Gastnutzer
20. September 2023
Horrible experience- an extremely dirty hotel and poor customer service. Yet the hotel brags that they are the “newest” hotel in the area…. SCARY TO THINK!! My family traveled to the area for a funeral, checked into 2 rooms the night before and both were tragically dirty and not ready for guest… Floor not vacuumed, crumbs on the table, beds not made/ old sheets, weird musty type odor, no lightbulbs in lamps, tv didn’t work, dirty towels and hanging over the shower rod. Immediately called the manager who admitted the rooms were not clean and acknowledged all the issues, but said we could not change rooms because we had pulled the covers back on the beds. After explaining we were checking the sheets and mattresses and had only been in the room 5 minutes, the manager said that didn’t matter. She then proceeded to smooth out the sheets, but failed, so we asked for new bedding, but was told no. The manager said, the sheets were clean, the bed has just been poorly made. We asked if we could just cancel the reservation and were told by the manager that if we checked out we would be charged for the night as well as an early checkout fee, but were assured that everything would get fixed by the time we returned from dinner. When we returned for dinner we were concerned for our safety as there were about 5 police officers in the lobby. We asked the front desk what happened we were told- The police were there taking care of something and it’s done. We then returned to our rooms and saw nothing had been done. We went back to the front desk to ask what happened and was told if we checked out in the morning we would not be charged any penalties or for an additional night. We checked out first thing in the morning and booked another room in Mobile, AL over an hour away.
Übersetzen