Fairfield Inn & Suites Ashland

Very good hotel stay thanks

I really struggled to rate this place because I really think that this place is below average for a Fairfield, but it’s also priced at a similar level to the Quality Inn, not other Fairfield’s/Hampton etc. in the area. Taking that into account, I’m willing to give three stars even though it was more deserving of two considering it’s a Marriott. The exterior and lobby were kind of rough looking and didn’t smell the best, but were clean and felt safe at least, which also sums up the parking lot. The elevator and third floor hallway were the same story, a bit rough, and a bit dark but not dirty. As for the room, it was a mixed bag. Upon entering, it had been renovated to look like newer Fairfield’s, but wasn’t done well. The furniture was falling apart, the microwave was rather beat up, and every surface felt dusty. The beds, while clean, weren’t the comfiest, and the biggest annoyance was of the 4 outlets within reach of the bed, only one worked. The ones at the desk all thankfully did. The room also smelled terrible. The good here is that other than the issues I mentioned, the room was clean, the closet was nice, the fridge worked well, the TV was solid, and the HVAC worked. The carpet and walls were in good shape too. The bathroom is a similar story of being all over the place. It was clean in some areas, the sink worked well, the toilet did too, the shower was in solid shape, and the water pressure was fantastic. On the other hand, the door was filthy, the curtain rod was falling off the wall, and a used washcloth was left in the shower by a previous guest. The ventilation system was also very poor and was wreaking havoc on the walls and ceiling. I skipped the free breakfast as I always try to get Tim Horton’s if I’m in an area with one, but it looked to be on par with other Fairfield’s, as did the wifi and other amenities. The staff were also excellent. Really, the best description of this hotel is an acceptable budget hotel (though some of the cleanliness issues are still inexcusable) with budget pricing for the area, that happens to be a Marriott. I’ll probably pay the 40 more a night to stay at the HIE or Hampton down the street next time, or even the very nice Fairfield at Kinetic Park I’ve stayed in before.

This is an amazing hotel with an amazing staff!! Night auditor, housekeeping, breakfast attendant and all front desk went way above and beyond. We were in town with 9 people for a concert and the hotel was packed. There was always enough people work the breakfast and never stood around looking for food or condiments without an attendant asking if we need something. When we need to flip towels because there was no stayover service due to the concert in town and did not need, any housekeeper we came into contact with was very warm, welcoming and ready to help. The front desk staff was great with keeping us all from being locked out of our rooms at anytime and did not mind remaking keys over and over. I even left my bag with all credit cards in the lobby and they reminded us the next morning. I will definitely stay here again.

This hotel is dated and is in need of a lot of repairs. We arrived late as we were road tripping. Upon arrival we were met with a very strong chemical smell. The clerk was brand new so check-in took a while. The room, well it was very used and still had a very strong chemical smell as like the lobby. The bathroom sink drained very, very slowly, so any liquids went down the toilet. The morning buffet consisted of packaged danishes, coffee, and hot water only. I informed the front desk of the problems and was they replied that they tell maintenance, very doubtful.

One of the oldest Fairfield properties I have stayed in and I stay a lot as a Gold. Two things that stood out for me at this hotel when you go to your room are 1/ The pervasive strong smell of bleach along the corridors and around the rooms which was really unpleasant and felt unhealthy though of course may not have been and 2/ The uneven floors in the corridors and rooms. It felt like there was some subsidence issue or similar. The bedroom floor also had a big dip under the carpet. Was rather unnerving. Another couple I met in the left commented the same. The other issues were ‘stink’ bugs in the bedroom (3) on the wall which husband dispatched with and we did advise front desk, the closed pool and no idea why and paying $3 for parking - why? Beside a busy road, small town, big carpark. Don’t get it. Understand if a major city but really, this is just greedy. Wouldn’t recommend this property unless you can’t source anywhere else.

We were at at half way point in a 12 hour road trip and just walked in and got a great room and a senior discount. The room was clean and very comfortable, and had a microwave, refrigerator, and very comfy beds. Free breakfast was abundant in choices , and good coffee. I would highly recommend staying here!

Very personable and friendly people. East check in and check out. Comfortable room and updated. Carol was the perfect representative to handle my reservation. Haydon was personable and accommodating at check in and Dan the Manager was kind enough to review our stay before we departed. All in all a very nice experience!

Let me start by saying I spend a LOT of time in hotel rooms as part of my job on the touring side of the music industry. Inf fact I probably spend as much time in hotels as people who work in one (typically 285 days a year) I have noticed and adjusted to a LOT of craziness post COVID... pools still closed, limited housekeeping or housekeeping by request only, inexperienced front desk staff and out right shortcuts. Again I adjust. However, here is a FIRST!!!! Recently while traveling back home from a family emergency I decided to stop for the night and take break from both the road and also the fact that I was traveling home from my sister's funeral. I chose the closest hotel to where I was at that moment and ended up at this property. Being a Titanium Bonvoy member I had plenty of points but opted to do a combination of Points and cash so that I could save my points for vacation stays. Everything went well until I arrived. Let's start by saying this is an OLD style Fairfield. I.E. wooden frame/stucco and you hear everything. NOTHING special or spectacular about it, but all I needed was a break from a 1000 mile drive. The young man at the front desk was helpful and cheerful and after the formalities of the check in mentioned that the only thing I would notice on my final bill was.... GET READY... THE PARKING FEE that's right folks, A GLORIFIED MOTEL is CHARGING $3.00 for the PRIVILEDGE of parking your vehicle on their property while you PAY to sleep in one of their mediocre rooms. WHERE does this property get this concept from? Now, for the record, I have paid to park more than my fair share of times at both Marriott and Hilton properties and being top tier at both, I can often have the fee waived as an appreciative gesture toward my loyalty. But these properties where I am charged a fee, it is understood from the get go because they are either resort properties or they use a parking garage that they do not own, or they have valet parking etc. NEVER IN MY YEARS OF TRAVELING FOR BUSINESS OR PLEASURE HAVE I BEEN SUBJECTED TO A PARKING FEE FOR A MOTEL ALONG A HIGHWAY. It is not about the amount by the way, it is the principle of the matter. WHY is the big question and WHAT did I get in exchange for that fee?

We checked into the Fairfield in Ashland, KY and found the Front Desk rep to be very friendly and cordial. We went to our room and although it was clean, most of the furniture and fixtures were in need of replacement. We had a restful night and checked out with no difficulty. Niced people but the property needs updating.