Gastnutzer
31. Oktober 2024
The reception are extremely unhelpful, rude and unprofessional, check in was shambles, they asked us for our passport copies in advance saying it will be a smoother check in but asked for them again as they had lost them. The receptionist would be serving you then serve someone else at the same time, then dissappear in the back room not to be seen again leaving you standing there like a lemon. My clothes, hair accessories and bangles were stolen from my room, the hotel were not interested, shocking!!!!!!!! Asked them to check cctv to see what housekeeping staff were going into my room, they were rude and basically didn't want to know!!!!!!!!!!!. Definitely not a 5 star hotel, more like 2. Talking to other guests, they also had watches, bangles, jewellery missing from their rooms. One guest called the police!!!!!!!!! Do not stay at this resort! Unless you want your stay ruined by thieves!!!!!
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