Llucatx Menorca

I booked a very last minute four day break to Menorca to celebrate my partners’ birthday from 10th to 14th August. Unfortunately, I couldn’t book my hotel of my choice for the full four days so I settled on two nights at Menorca Experimental and the Llucatx Menorca for our last two nights. I studied the web sites and read reviews carefully and on this basis I paid €823 for two nights in a double premium room, including breakfast at the Llucatx. The Llucatx was more expensive than Menorca Experimental so my expectations were high. Interestingly, Llucatx took the full amount from my credit card on booking whereas Menorca Experimental only took payment on checking out of the hotel. I had decided not to write a review for Llucatx, however, on seeing the owners’ dismissive response to the review from Stijn Nachtergaele, I felt I should. On arrival at Llucatx, the gates were only half open and looked more like the entrance to an industrial estate than a luxury hotel. The reception area was not obvious and when found, there was no one there. A cleaner eventually went to find someone to check us in. The walk from reception to the room clearly demonstrated that the construction work had not been completed. However the room was nice and cool. On further inspection, we found the bed to be rock hard and only a sheet and small lightweight blanket provided. The wardrobe handle came off in my hand! The room fridge contained two cartons of chocolate milk! No water in the room either complimentary or chargeable. The safe in the wardrobe had no batteries, neither did the remote for the TV so unusable. One side of the wardrobe housed a large water tank! Lighting in the room was minimal and it was dark. On the terrace were 2 deck chairs and a small table. The size of the terrace and the price of the room certainly warranted loungers instead of deck chairs! We decided to go and sit by the pool which was equally unimpressive. The paving used was similar to that used for municipal pools and the loungers were old and uncomfortable. With 18 rooms and potentially a minimum of 36 guests there were insufficient beds sun beds for 18 guests let alone 36+! The “connection with nature” promoted on the web site was non existent. The short time we spent trying to relax, the only sounds heard was the traffic on the main road only 100m or so from the pool. The parasols around the pool were of a standard one could buy at Lidl. Additionally, there was no bar by the pool or at the main building to order water or indeed anything else. As this was turning into a somewhat disappointing birthday treat for my partner, I looked up the reviews I had seen before booking the hotel, just in case I had made a mistake! But no, all the reviews were 5 star. I decided to speak to Miguel (from Reception) to inform him that I was not happy with the quality and standard of the hotel and both he and Soraya were excellent in my dealings with them. Unfortunately, I canno

We had a lovely relaxing stay at the hotel with friendly, efficient staff , nice breakfast and pool area. The room was super peaceful and clean. I would recommend this hotel for its great location , quietness in the middle of the countryside yet bit far away from the towns and golf.