Gastnutzer
4. Juli 2024
We booked one night as a special treat, but OMG! Greeted by a very sweaty man who was ‘just back from squash’ After checking in and making the full payment, he took us to the cottage, which turned out to be freezing as the heating was off. After trying to turn on, I walked back to reception and was told the manager would be over shortly to sort it out. Meanwhile, my wife had a look around and: Cupboard over washing machine in bathroom was full of random half used toilet rolls. Boiler cupboard was full of decorator stuff The kingsized duvet was stuffed into a smaller cover that did not reach the sides of the bed. One of the roller blinds was stuck in the down position. Several lights not working. Had a visit from reception to say the manager and director were aware of the situation and the manager was on his way. Asked if we would like something from the bar. We declined. Five minuets later another knock at the door and it was the sweaty man, now showered and dressed. Asked if we would like a bottle of Prosecco 🤷♂️. We declined. Well, the last guest was to blame ( I doubt it as all the thermostats were set to max), the rooms are checked daily, he had been on holiday, the heating system was really efficient and would warm everything up in a jiffy as soon as it was fixed. He proceeded to fiddle about with the programmer, pulling it off the base to expose the connections and eventually managed to get it back on and working. By this time, still yet to receive an apology, my wife was looking less and less amused. Time to go. But No! A refund was impossible, we were not being fair, the room should have been double what we paid for it. Eventually, we got a refund and went on our way. A special experience, but not in a good way.
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