Location: perfect, it's connected to the JR station. Just get down the escalator, turn left and the lift brings you direct. Service : excellent! When we checked in, the guy couldn't speak much English but tried his best and we figured out everything perfectly fine. There's this lady, Anisha(?) who helped us greatly with our luggage transfer to Tokyo. Room : 5* quality rooms but it very much could be because it's new. I hope they do maintain the rooms well. Amenities were great too. Onsen: I'm not too sure if I'm being biased here but felt that the water here feels great on the skin. It felt like 5* indulgence as they even has a counter in which you deposit your stuff. And you don't even have to bring your own bath towel there! Overall wonderful find! I would want to go back there and stay and maybe try their beauty treatments but it's a long way to fly there
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