Palissandre Antananarivo

the staff is well trained and friendly but nothing can be done when asking the waiters for a different desert for example. there is NO going the extra mile at all. the beers are served warm! feels that there is a management/staff problem here. not sure i would want to return here.

We stayed here for 3 nights as part of a longer trip in Madagascar. I’m a regular visitor to Tana and have stayed in several different hotels in the city over the years, but this was my first visit to the Pallisandre. The hotel itself is very nice - pristinely clean, rooms are lovely and well appointed. Comfortable beds and our rooms had balconies with fantastic views over the city. Staff were friendly and courteous, anticipating our needs and doing all they could to help - going out of their way to find us a driver when ours failed to turn up, for example. The pool is nice, although not truly ‘heated’, as the water is rather tepid. We still enjoyed a refreshing swim! The Hammam is very nice, but you have to book it, and the gym looked good. What let the experience down for us was the restaurant. The terrace is beautiful with a lovely view, and breakfast was actually pretty decent (although eggs weren’t included, which was a shame given the price you pay to stay at this hotel). For lunch and dinner however, the menu is bizarre. Trying to be French, but not really managing it. We had dinner one night and none of us were wholly satisfied with our meal. Vegetarians are especially poorly catered for. And if you just want a snack menu at lunchtime, it’s quite limited and the quality isn’t great - we ordered a burger that had clearly come out of the freezer. The staff were also quite inflexible - for example, telling us we couldn’t have the snack menu when we were the only customers in the restaurant, then saying we could! They were also a bit OTT about getting you to sign for everything - to the point where you felt like they suspected you of wanting to run away without paying! Given Faravohitra doesn’t have tons of good restaurants in the area, the lack of a decent restaurant at this hotel is a bit problematic. Would recommend this is addressed, as the rest of our experience in the hotel was very good! So would recommend staying here if you’re happy to eat elsewhere in the evening, which we did.