Holiday Inn Express & Suites Annapolis

All I have to say is it was the worst hotel ever. Room 248 filthy carpeting with mega stains. Next is the smell...looked at wall A/C and the vents had black mold...they were sold out so no option to switch. I cleaned the vents with Lysol wipes to get the black off of what I could see but nothing could get rid of smell...we bought room air fresheners. Next was trying to go to bed, the sheets felt wet because of the humidity in the room...soo humid that towels hanging never dried after hanging for 24 hours. Breakfast...what a joke and it was burnt...how do you burn microwaved cheese hockey pucks? Safe did not work and they tried to fix but could not...remote did not work But they did replace...If you want to stay in a room with black mold and wet sheets due to humidity and walk on disgusting carpet please stay....I would recommend run and run fast...Oh and it was not cheap...several class reunions and a home game drove the pricing...

We needed the convenience of being near the USNA base, so not much time to do any research. But, as soon as we pulled in knew it was a mistake. Shipping containers throughout the already congested parking lot. We had a reservation so no problem with registration, but as we went to room, noticed that musty smell, yeah close to the water, but this was more of a dingy smell. We go thru a part of the hallway to a first floor room, just filthy carpet, stains , spills, etc. Door card reader worked on the 12th try. Room smelled, carpet filthy, and torn in several areas and I kid you not ‘repaired’ with duct tape. Bathroom, wet leaky floor, door wouldn’t open all the way from a bowed shower curtain rod. But, then such a small bathroom, in order to close the bathroom door fully, you had to move the waste basket outside the door. Pulled on refrigerator door ad whole unit came out of cabinet. Had a full day, got back and hall exterior door wouldn’t open…go in through main lobby down the hall and room card reader wouldn’t work even in the 12th, or 20th time. Go to desk, vacant. Call, no answer. Wait about 10 minutes and a small line had formed of others locked out. I’m going to be honest, I think this may have been a distressed property, taken over, but still using the name, not sure how the holiday inn brand continues to diminish. I’m pretty sure if there is any response it will be what I call the ‘copy pasta’ of so sorry to hear of your experience, but…. Look, if you’re so sorry, give me a contact name and number and give me my money back, otherwise we all know it’s just lip service. If you’re renovating, shut that place down until you’re done and stop ripping people off.

The hotel is well located for a visit to Annapolis. Downtown Annapolis and the Naval Academy are about 15 minutes away. Just one mile from the hotel is a Pennsylvania Dutch Market. The hotel has been remodeled. The bathroom is shabby; the paint is peeling off the door and the tub glazing is scratched. The mini-fridge made loud noises. We had to turn it off. However, the room was quiet and clean. We enjoyed the breakfast. There were plenty of yogurts—one item often in short supply.

I do not recommend staying at this hotel. My husband and I always stay at IHG hotels and are platinum elite members. Upon check in we did not receive the automatic upgrade that comes with using our IHG credit card. The room was very very run down with dirty table tops, stains on the carpets & had a odor coming from the bathroom we could not get rid of. The following morning we asked to be moved to another room which smelled better but was just as run down as the first. That night we found a bed bug in our bed. We immediately notified the front desk who moved us to a suite which was newer than the previous rooms. She was very apologetic and said she would notify her manager with the picture we had taken. We never heard from management about the bed bug incident and we were at the hotel for another three nights. We had family also staying at the hotel and their room was just as run down and had a musty smell. We will choose another hotel in the area the next time we're in Annapolis.

Annapolis Holiday Inn and Suites did a bait and switch. This is not the first time this has happened with the hotel, and I would beware if you plan to stay at Annapolis Holiday Inn on Riva Road. I called in to make reservations for the Jacuzzi King Suite the woman gave me the confirmation number and I asked several times "this is the jacuzzi suite, right?" and she confirmed it was each time I asked. I received the email stating it was a double bed with sofa bed which is not a jacuzzi but charged me the suite price. I called immediately back and spoke with a rude Jose. He informed me that she did not reserve the jacuzzi suite, but he would do it now. I asked him to send me an email, but he stated because the woman booked the wrong room, he could not send me confirmation. I told him I needed something because they messed up my reservation during a previous stay for my anniversary. I told him this was my 26th wedding anniversary and we decided to stay at the Holiday Inn. He screamed at me he was the manager Jose and he booked it and gave me a confirmation number. I looked up the number and it was for a two-night stay in the jacuzzi suite. Fast forward to the day of check-in and I arrived a young lady and older man informed me that I had the jacuzzi for one night and had to downgrade to a standard room the second night. David (manager) nonchalantly stated I could cancel without being charged so we canceled. I asked him for cancellation confirmation, and he said he could not provide one. I insisted he give me a confirmation number because at this point, I do not trust the staff to tell the truth, he gave me a number. If you do not want your hotel stay to be messed up do NOT stay at the Holiday Inn and Suites on Riva Road in Annapolis, Maryland.

Nice and clean hotel. However, the windows are sealed without the possibility to open them. It is unsanitary to keep the windows shut. If it is a safety issue, then allow at least a 4-5 inches opening. Also, please install hand held shower heads in the bathrooms. The unremovable top head is inconvenient (not to mention also primitive) way of showering. In Europe these features are common.

We stayed over a weekend while in town for a wedding. The staff were extremely helpful with several needs we had! The facilities were clean and tidy. The room was a little on the small side compared to other hotels but was comfortable and had everything we needed. Would stay here again!

Disappointed with the establishment me and my partner picked for our yearly Annapolis getaway. We booked a King suite with a hot tub and it was not worth the money. We couldn't enjoy the hot tube because it had no hot water. The room was so tiny the bed was pushed against the wall and we still had no room to walk past each other in any part of the room. I reached out to the establishment and customer service but never received a call or a response back.

We generally stay at IHG properties when traveling and pass through this area often but never have stopped at this particular location. It was a bit tricky getting to as GPS did not recognize exactly what side of the road it was on and had to back track a bit. That being said, the staff was very friendly, the room was very clean and comfortable. Would have considered 5 stars but for the breakfast. We are used to the free breakfast and the offerings do not differ too much from location to location but this particular property had very little to offer as far as selection of hot foods in particular. Quite disappointing. Would consider staying again if in the area.