jkh_traveller
12. Juli 2024
The very helpful staff and delicious breakfast got this hotel an extra star from me. The first room we were given had a dirty, dated bathroom, dirty windows and dirty looking curtains. A plug was hanging off the wall. The very attentive and apologetic young woman on reception came and inspected the room and immediately gave us another room that had clearly been renovated. It was clean and with comfortable beds, although the carpet needed cleaning, as with all the communal areas of the hotel that we saw. There was free wifi but it was unreliable. At 21h there was very loud hammering coming from below, where a restaurant was apparently being renovated. The same receptionist immediately went next door to talk to the builders and the noise stopped. I thought she was very brave, at no more than 1m 60, if that! There was a coach party in the dining room at breakfast next day and staff were struggling to wash crockery and cutlery to keep up with needs but they did a great job and kept appearing with more fresh fruit, delicious cheeses, lovely breads, boiled eggs, and all with a smile. The hotel is in a run down area and we felt we needed to use their parking at an extra cost but it is next to a tram stop, so convenient for Geneva, and there is a supermarket and bakery nearby. Staff were all friendly and endlessly helpful in dealing with shortcomings that are obviously no fault of their own. I hope Ibis Hotels appreciates them.
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