Gastnutzer
3. Dezember 2023
Customer service is as expected. Nothing special. Nothing terrible. Parking is OK- again - so so. No breakfast served in the huge breakfast room. Only coffee and tea. The rooms are very clean and comfortable. HOWEVER, if you are the unlucky few to get a room merely FEET away from the busiest highway in Central Florida (I4) you will very likely NOT get a good night's rest. The floors are like a piece of wood between and every single little step is like a bass drum banging above you. Starting at 130am my up-neighbor decides to have a party or something and instead of 'going Karen on them' I tried to knock on the ceiling to let them know they are being disruptive. Of course there is no change and for over an hour myself and 2 small children laying in bed listening to them. Finally I call the front desk and they said I'm not allowed to knock on the ceiling. Wow! 3 hours before check in I was told it will be an additional fee (49.99)!! No exceptions. I had been traveling since 3am and had to sit in my rental car until check in time. Signs say there are cards and uno cards available to borrow. But when we called to borrow, they said they were borrowed and stolen. (Guess the hotel chose not to replace). Location is seconds away from a spectacular mall as well as a very well maintained lake and venue- Crane's Roost. As mentioned, there is a highway close which will bring you to any part of Central Florida you what to go to. Ps. Very comfy beds and pillows. No hair dryer, not enough towels. You will have to call the front desk and pick up if you want them.
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