Premier Inn Alnwick

Have stayed at many Premier Inns and this one had some good, but a lot of teething problems. Firstly, the location was ideal for the town and other attractions in the area. The room was clean and the staff were friendly. There was plenty of parking and the hotel is obviously very new. On the bad side, the food / restaurant left a lot to be desired, except breakfast. Breakfast was excellent, we never had to queue, it was the same member of staff each morning who was very friendly. The food was tasty and hot. The evening meal was a big disappointment. We ordered quickly on the first night, but it took a very long time to arrive, even though the restaurant didn't look very busy at all. We had also booked a meal deal for each day we were there and on the second day, we received a call telling us the restaurant would be closed due to staff shortage / sickness. Our meal deal would be refunded, but they couldn't / wouldn't do this on site and we had to wait for a refund from head office. Annoying, as you could pay for the service on site. They did offer the use of plates / cutlery to anyone ordering a takeaway, but on reading other reviews, notice that closure of the restaurant is quite often. I would stay here again, but I wouldn't expect to eat and would make firm plans for elsewhere.

We’ve stopped PI all over and really satisfied but this was a complete let down. We arrived and booked in on the screen, only to answer all the questions then to be told computer wants you to go for key at reception which completely defeated the object. Got to our room which was fine except for the dirty bath. Windows don’t open on the g/floor so fresh air is out of the question. No glasses if you want a drink, reception said they don’t supply now. Had our meal at night which was pretty bland and poorly presented, never did get my side of onion rings even though I asked. Got back to room to the noise of a fan which was constantly on, went to reception but no one about. Eventually had to throw the little breaker to stop it but that put the lights out. In the am 8.30 reported to reception who said they would sort, got back at 4.30 to a noisy fan, back to reception to meet a fab member of staff who knew exactly what I was talking about, he’d just had the same complaint from another room, he checked if any attempt was made to sort but it hadnt. The guy was on his way home but said he would fix. To his credit and our sanity he got his ladder into the ceiling space and sorted. What a fab guy! He explained there would be no air con but would return in the am if required. We were happy to get a good nights kip. All in a poor stay with poor support from reception apart from a knight in shining armour on his way home.

This is a new Premier Inn in a great location with a large car park. We visited in half term and loved the location for visiting Northumberland. Our room was clean with the usually Premier Inn layout for a family room. It was also very quiet so a good nights sleep had by all. Our only disappointment was the staff, apart from the man who ran breakfast all the other staff were clearly unhappy in their jobs! The lady at breakfast was openly huffing and puffing and complaining that the hotel was fully booked and full of families. Well it was half term and families want to enjoy a well earned break together in a happy and welcoming atmosphere. Not the usual welcome you receive in the north east. We would stay again for the location but would eat elsewhere due to the service received.