Gastnutzer
6. September 2024
We booked the premium suite with pool access in February '24 for my husband's birthday in August. I am disabled and have mobility issues, which we mentioned on booking and requested a bath, as a shower isn't optimal for people with broken backs. First, the good news. The location is perfect for the beach, bars, restaurants, and shops. There's a farmcia (chemist) very near and plenty of local grocery stores. We had a perfect view of the Castell and could even see the sea from our balcony. The staff are first rate. Sandra, Rosa, Yolanda and Sergio deserve a special mention. I wish my memory worked to remember them all but they are as good as you get in hospitality and although they couldn't always meet our requirements, I think it was more to do with the policy of the hotel, and out of their hands. I'll get to that in a minute. It was very clean and our room would have been valeted daily, had we allowed it. My illness prevented me from rising a few times in the 2 weeks we were there, and I object to wasting resources so we only have our towels washed every other day at most. We feel every day is excessive. That's just us. We also prefer a reclusive trip away from other people, and would normally book a villa, but wanted to see what hotels could offer... and this one was small but delightful. One afternoon we had the rooftop plunge pool to ourselves for 5 hours solid. Not bad for August. It was for this reason we opted not to breakfast with other guests as the website boasts "fully equipped with everything you need to feel at home". It's fair to say, the noise of the upstairs bar didn't bother us in the slightest, even when sat outside on the balcony, because as soon as we went indoors, it was perfectly peaceful due to the very good soundproofing. Now for the bad. Let's start with the kitchen. Plenty of modern accessories. Kettle, Toaster, Milk frother, coffee machine, but this is southern Spain. In August. Where's the icebox for iced drinks? There wasn't one. In the two weeks we stayed, we couldn't have a single cold drink unless we put it in the fridge for an hour first. Why? Not even a small letterbox freezer compartment at the top of the fridge. Why not? Cutlery. Basic. Not a single sharp knife. We rang and asked for one. They "didn't have one". Really? They told us to use the knives they provided. Which were... serrated eating knives. Have you ever tried to cut a tomato with what amounts to a serrated butter knife? How about crusty bread? Spain's basic staple. Messy and difficult. Now try doing it with mobility issues. Dangerous, at best. Wine? No wine glasses. I'm not joking. In Spain. No bowls. No ovenware. We couldn't even reheat some food we brought back from the restaurant because... yep, you guessed it. NO MICROWAVE. So I'm sorry but boasting "fully equipped with everything you need to feel at home" isn't really being honest, is it. Unless you live in a cave. Or the 17th century. There wasn't even anywhere to dr
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