Gastnutzer
14. August 2023
After a three and a half hour journey we arrived to locked Hotel doors the time was 14.55 check in time was stated as 15.00 hours. A phone call from a local person outside on the square kindly contacted the owner. The owner responded and said she would be down shortly. Eventually after gaining access the first thing we noticed was the very dingy, dark and totally uninviting and disappointing reception area. No warm welcome, no friendly smiles, no apologies only questions over our booking. she showed us to our room on the second floor along a threadbare, dirty stair carpet looked like it had never seen a vacuum cleaner in a long,long time. ( disgusting). First response we thought the room was clean, very small not enough space for a chair, no hairdryer, no shower cap. the gap between the sash window and secondary double glazing was thick with dead insects, the window glass was filthy. Room carpet was new but due to the lack of attention the door should have been taken off and refitted because we had huge difficulties pushing the door over the carpet just to access our room. the carpet came away completely from the gripping and although we informed the owner nothing was done to rectify the problem to a standard fit for purpose, someone came along and had a token gesture of pushing it back under the grip but that was all. We had to put up with this situation which was a danger to any guests both for trip hazard and fire safety, guests would find it very difficult getting out of the room in a hurry. The weekend was War Weekend for Alford, bunting in the square and a full size Spitfire replica. Menu at The Windmill was 1940s theme served in breakfast bowels Not even enough for a child portion, the evening meal of Lasagna was also served in a breakfast bowl which looked like a dogs dinner, have to say we were not the only guests to complain.
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