The most beautiful hotel we have stayed in Portugal, rooms were immaculate, and everything we needed was provided. The staff in the kids club and entertainment staff were UNBELIEVABLE! Found the drinks a little expensive and the prices were different all the time. One bad thing to say about vila petra was a man that worked in the bar called Antonio, the rudest, most ingnorant, angry man i have ever come across. My bank card was a little bent and when i went to purchase a drink from him i explained to him the card had to be put into the machine slowly as it was a bit fragile, he rammed it into the machine and it wouldn’t read it, i tried to ask him again would he just put it into the machine slowly he said no, so then i asked him would he mind swiping it so again he rammed it through and it wouldn’t read it, i asked him could i do it please he refused to let me put the card into the machine, and then pushed the machine into my face (it was touching my nose) madam can you see your card it not working! I said i cant see what it says because you have poked my eye out with the machine, i had to push the machine away from my face, so then he decided to put his three fingers into my face and said i have done this three times do you understand me miss, i will not do it again i will charge to your room, i asked him if he was ok that he seemed very angry and he gave me the look of death.. another man came up behind me and asked for a drink, to which antonio’s reply was.. why are you drinking in this bar can you not go down to the pool bar! The man was apologetic and said oh i didnt realise i couldn’t drink up here! He accused us three times on another occasion of not paying our dinner bill, which we had paid, and we had no problem by the way paying with our card on that occasion! There was also a couple (70yrs old) that had travelled to vila petra 9 years in a row and he accused them of not paying their bill, grabbed the lady by her arm and swung her around and started shouting at her in front of everyone in the restaurant.. you did not pay you did not pay, she said we booked half board our meals are included, he told them to stay put while he rang reception, when he came back he just walked straight past them ignoring them almost and the lady said.. well did you ring them? He said you can go! This hotel was amazing but alot of couples and families were giving out about this man and said they would not be returning because of his rude and nasty behaviour! He will drag this hotel down if he continues working there!
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