Courtyard Akron Downtown

Spent one night here while on a bike tour in Ohio. The hotel is a good choice for bike tourists and anyone else. The hotel is built into a hill (yes, cyclists, it will be an uphill ride!) so I this meant I had to take the elevator down to get to my room from the lobby. Nonetheless, the room was quiet, comfortable and had a nice view of the scenic train from the window. I was grateful I could bring my bike to my room. The room was pretty large and had a nice sofa. The entire hotel felt very modern and clean and the staff were all friendly and professional. If you are in a hurry in the morning, I would not recommend the hotel's coffee shop for breakfast -- it gets a bit overwhelmed by guests at opening time. There are restaurants and shops in the vicinity of the hotel, as well as the scenic railroad. I didn't have time to explore but Akron looked interesting.

The room at the hotel was very nice. The bed was really comfortable. Where the hotel came up short for us was the staff. I see other reviews praising the staff, but that was not what we encountered. When we checked to see if there were rooms, the woman at the desk was ok, but she quoted us a much higher amount that we were able to find sitting out front in the car. That was a bit odd since I asked for the best available price, but okay, not the end of the world. The bad part was when we went to the Bistro and it appeared no one was working. We stood there for a bit, then I walked around to the side and noticed there was a staff member there, sitting hidden by the greenery. We asked if they had a certain drink, and she never got up, just replied a bit rudely, "there over there on the counter in front of you." We looked and as we were clearly unsure what drinks she was talking about, she sighed heavily, got up and pointed to a menu. Clearly she did not want our business and she did not get it. We left immediately. Would I stay here again. Yes, the location is great, the room was nice, the fitness room looked great, the pool looked a little murky, but we only needed a room for the night. I would certainly hope our next visit would be a friendlier one.

First I am member from Chicago which none of the clerks ask me was I a Marriott rewards member. My name is Lewis Ervin I came out for a funeral. My mother is 83 years old recently had a hip replacement. secondly my mother and sister was stuck in the elevator for over 20 minutes until I had to call the fire department myself after trying to locate them in the elevator. Two desk clerks were clueless. Upon checking out I was told they will locate a card with the general manager name NO ONE never gave me a card nor offer any complaint form which is not in the hotel. Those two desk clerks were horrible. The first clerk who first initial started with the letter f had no compassion whatsoever.also , 2 family members were charged different incidental fees. This place is a pure scam. NEVER will I, visit this hotel EVER in life. I have never felt so disrespected in my life. One bartender didn’t know how to operate monitor to take orders for breakfast. A total disaster over this weekend.

It has been 5 or 6 years since we were here but the " when did you stay" doesn't allow me to go back that far. This was a great place to stay as we had planned to do a day excursion on the Cuyahoga Scenic Railway and meeting my sister ( who I hadn't seen in a number of years) and her husband. The fitness room and pool were rather small for the number of rooms but they had decent breakfast and a terrific staff. It was located just across the tracks from where we had to pick up the train. Very convenient.

My husband and I stayed here for one night on 7/15/2023. I am Marriott Bonvoy Ambassador Elite status so I spend many nights in Marriott hotels. I am completely disgusted with this hotel and the lack of management response. We checked in late evening and went straight to bed. Problem #1 - I awakened to the smell of perfume an hour or so later. Problem is that is wasn't my perfume. Someone else's very strong perfume was coming from the pillow. Removed pillow from the bed. Fell back to sleep. Again, awakened by same perfume. Realized it was coming from the bedding. EEEEEWWWWW!!! The bedding was dirty. Problem #2 - Husband walked out of the bathroom in the morning saying that he couldn't take a shower because the shower was filled with MOLD!!! Again, EEEEEWWWWW!!! Disgusting. Pictures are attached to this review. I complained at the front desk and said I wanted the hotel manager to call me. I gave my cell. Made sure front desk clerk had the correct number. Today is 8/6/2023, and I still have not received a call. Do yourself a favor and stay anywhere but this hotel.

We stayed for 1 night in early October of 2023. My wife and I had flown from Arizona to bicycle the Ohio to Erie Trail from Newport Kentucky to Cleveland (about 350 miles the way we routed it). During trip planning, I selected this Akron area hotel solely because it was near to the bicycle trail. I was not thrilled with the room rates but convenience won out. Upon arrival at the check in desk, we were not greeted with good customer service. In fact, the afternoon attendant was borderline rude. I then inquired how I could purchase another breakfast as I had prepaid for only one breakfast during booking. I was told that it did not appear that I had pre-payed for that and unless I showed some form of proof, I was not entitled to the breakfast. The person was simply not helpful. I had proof of the breakfast purchase and the reaction of the attendant was of surprise. No apology was issued. I thanked the person upon leaving the desk with no curteous return response. I would not recommend the purchase of a breakfast onsite in any event, especially for trail riders. It is small and expensive. Upon checkout in the morning, we rolled our bikes past the front desk morning attendant without a single word from that employee. Positives at this hotel include the workout gym (not used by us!) and the coin operated laundry facility. The rooms seemed clean but the view was really bad if that matters. Pleasant restaurants are very nearby. Because of the lack of congeniality by the staff and because of the room rates and lack of a complementary breakfast, I do not recommend this hotel especially for touring cyclists. If you are riding the OTET (Ohio to Erie Trail), I would recommend finding other lodging in Akron or simply avoiding Akron altogether. There are better options available.

Perfect location between Cleveland and Canton for our Hall of Fame visits. Rooms were comfortable, staff friendly, and nice lobby with bistro and terrace. Fun speakeasy accessible through hidden door for an evening cocktail. Walkable to restaurants.

Very nice rooms. Really liked the 2 king beds instead of standard queen. Rooms are new or at least recently updated. Walk in shower added a luxe feel. Convenient location, but parking is odd in that it's really just street parking.

I got absolutely torn up by bed bugs. I shared this story with a colleague, who told me that he also got bed bugs at this property 6 months earlier. AVOID!! When I informed the hotel management, they simply insisted that it didn't happen at their hotel (even though it was the only hotel I stayed at that week). Still waiting for even an apology.