Hôtel Particulier le 28

Very disappointed. The family that owns the property lives on the first floor and uses the lobby as their living room. Strollers, basinets, family etc are in the entry and living area making both the lobby and entry uninviting. The feeling was that we were staying in a room within their house, vs. a hotel. The specific room we booked (months in advance) was double booked - we were told we needed stay in a different room….then move once the room we had booked was unoccupied. …which we did by ourselves. A friend traveling with us received a note on the day of our check-in. The note explained her booking was being cancelled due to a maintenance issue and was now booked at a different hotel. Several issues with this unexpected change. First, the new hotel was on the other side of the city (20 min walk, and about the same time by car). Second, the owner denied our request to shift our reservation to the same hotel. The unexpected change and denial of our request to move with our friend created complications that simply were not necessary. The rooms were significantly more rustic than expected - very worn, slightly broken and or wobbly furnishings. Bathroom faucets and showers all had issues functioning properly. Finally, breakfast was included as part of the fee. Our first morning we could not find staff to inquire about the breakfast. Turns out plates were premade placed on a table where others were eating with a towels over the plates. Guests are expected to know the towel signifies uneaten vs. another guest’s completed meal. We decided not to bother with breakfast the second day. Positive notes: the family helped daily with the parking of our car, the staff provided extra Nespresso pods for our coffee maker at no extra charge, and the staff was friendly. Bottomline, for the mount of money paid the experience was not as expected.

This hotel is superb. We received a wonderful warm welcome from Anthony and Ines, whom helped us with our luggage and parking the car . The hotel is in a beautiful period property and is furnished like a luxury home. Our room was more like a suite , with a sofa and huge bed, wonderful full height windows with views. The bathroom was lavishly fitted out and included a free standing claw footed bath . Acqua di Parma toiletries were provided and dressing gowns. Room 3 has its own private terrace. There are lush gardens to the rear of the property. The hotel is in a perfect location in the old town, everything is walkable . Anthony gave us great restaurant recommendations. The service in the hotel is unobtrusive , but Anthony and Ines are on hand whenever you have a query. This hotel deserves 6 or 7 stars, it is flawless. We hope to return.

What a gem! Fabulous boutique hotel in central Aix in the Mazarin quarter. Very close to 4 Dauphins fountain. Beautiful rooms and reception/common areas. Wonderful service. Delightful breakfast. Would stay again. Beds so comfortable and room1 so spacious.