Taj Villa

当初、自分で予約したところを見ると、インドの友人にダメ出しされ、インドの友人が予約してくれた所。 スタッフの対応が素晴らしい。 部屋はとても綺麗。 コストパフォーマンスに優れている。 タージマハルに徒歩で行ける。（少々頑張って） かなりおすすめです。

I am a travel agent, and I recently booked Taj Villa Agra for a client, Dr. Chittranjan, under Reservation IDs URG1X1 and DCFQ2X, for three nights starting on November 7, 2024. We paid Rs. 4995.20 through the Taj Villa website. The booking terms clearly stated a zero cancellation charge if canceled 24 hours before check-in. Due to a sudden illness of the guest, we canceled the booking 10 days before check-in, making us eligible for a full refund. Despite this, we did not receive any refund for over 10 days after canceling. When I contacted Raj Arora, the owner of Taj Villa, he suddenly claimed a 10% cancellation fee would apply. When I pointed out that this contradicted the policy on the booking voucher, he responded rudely, saying, "Lena hai le warna bhaag," and then blocked my number. I later heard from his staff that he would refund me but only after a delay, as he was unhappy with my inquiry. In the end, Raj Arora refunded me 15 days after the cancellation, but with a 12% deduction, which goes against the booking terms. This experience was extremely unprofessional and frustrating. I would not recommend Taj Villa Agra to anyone. The behavior of the owner, Raj Arora, was unacceptable and unfair.

The rooms were fine but the breakfast was terrible. There were no cornflakes, fruits, bread etc- the basics of any breakfast buffet. The hospitality and service was fine. No windows/source of natural light in the room though.