Hampton Inn Acworth

We stayed on the side with "even" numbers and the road noise / motorcycles was loud . Hard to rest when one listens to that all night. Clean room, good breakfast. Dingy carpets by the beds :( pool area looked nice. I accidentally booked this Hampton when I meant to book one just south of here where it appeared to be much quieter

Flight was canceled into ATL and had 2 nights booked at this hotel. Called to let them know and the front desk told me general manger would help me when I arrive the next day. Spoke with him the next day and he said I had to pay for both nights and best of all get no credit for the stay from Hilton. Done with this hotel. They saved $168 and lost a customer for the next 6months of work travel to Acworth.

I had previously stayed at this location and rated them a 5 because of cleanliness and accommodations. However upon returning to the property I am downgrading my rating to poor - based solely on the customer service experience and Folio charges. I had to contact the hotel because of incorrect charges and was treated unprofessionally. The first person I spoke with told me there was nothing they could do because the charge was basically not a Hampton Inn charge? I know, it shows up on the Folio - but has nothing to do with the Hampton Inn - yeah that logic makes sense. So then while I’m on the phone she’s talking to “James” and she says you want to speak to our GM? Ok, sure. He proceeds to basically call me a liar and says HE setup the WiFi and that I had to have selected the premium option. After I asked to please just tell me who can help - he eventually said he can remove the charge this time (after they repeatedly told me they couldn’t) - but that I needed to pay more attention to what I was doing - he literally lectured me while he was eating his lunch (I could hear him chewing). Definitely not the caliber of employees/customer service you would expect from a Hilton brand. Still haven’t received an adjustment. Now I’m frightened to return to the hotel. Still think the accommodations are great - just check your Folio before you leave and don’t confront the staff if anything is wrong.

This was our first stay at this Hampton Inn location and it did not disappoint. We were looking for a hotel close to Lakepoint Sports Complex and the Hampton at that location did not have availability. But I’m glad that didn’t otherwise we would have missed this jewel - it is much nicer than the one at the park and the staff are more friendly. Each time you walk into the lobby it smells clean and looks clean. The decor is modern and fresh. The elevators are modern and clean - the carpet in the hallways and rooms are clean and look fairly new. The room, the bathroom and the bedding were clean with no issues. The ONLY thing negative I could say is that the facet in the sink is oddly placed (to left not center) which makes washing you hands a little more difficult but really it was nothing - just odd. I would highly recommend this stay - especially for folks traveling in for Lakepoint. Well done Hampton Inn Acworth!

Extremely nice front desk receptionist, she got us settled in, referral for eating dinner, and of course our cookies and water. Neat and clean room, comfortable bed and pillows! Right off Highway 75, just past Nashville going north. Just Nice!

This past weekend was my worst experience I ever had at a hotel . I went to a funeral on Saturday me and my wife and when we got back we notice a strange looking bug on are bed so I took a picture of it and showed it to the lady at the front desk. She said when do you check out I said Monday she said great the manager comes in Monday morning ask for James. So Monday comes I come down and i shows James the picture of the bug he says my establishment doesn't have bugs go get the bug I want to see if it's dry are not. I say sir that was 2 nights ago you expected me to save this bug in my room for you for 2 days he said yes. I said you must be crazy. And then told me if I didn't like it he was going to get me escorted out the hotel me and my wife.

Nice Hampton but unfortunately what caused my 3 Star review is specifically cleanliness and customer service. The man at the front desk was absolutely on the ruder side, you could tell he gets a power trip off of telling customers no. I asked for our beds to be made up and he said only on the 3rd day and so I just said ok. Well then the next morning (2nd day) I asked the woman at the desk and she said absolutely (which has been my experience at other Hilton’s even with the 3 day policy) and wrote it down, but guess what I came back to a room that had not been touched. So she fell through as well. This is a nicer and newer Hampton but cleanliness as a whole wasn’t great here. Also the parking lot is extremely small for a weekend full of people.

Quick overnight stop while antiquing on an anniversary trip. -Coffee in the lobby was cold. -No more foam or fiber fill pillows available and I have a feather allergy. Had called to the front office and she said she would call back after checking, but she never called back so my husband went to the lobby to check and was told there were no more (had ordered some). -also, tough going to sleep because we have already killed one live stink bug and 5 lady bugs.

Bugs on walls and in bathroom! Tried to contact manager but would not respond to my calls! Called several times and left messages Mr James Foster to call me back but he never did! After several days of calling I gave up!