"Besonderer Service-Leistung"

"Ganz fair zum Preis! Aber ein wenig von der Fort William Stadtzentrum entfernt, und der Service ist brillant und hilfreich, da wir die Straße blockiert und sehr spät inchecken!"

"Very nice and modern B&B in the hills above Strontian. The rooms are comfortable and well-appointed. The breakfast was abundant. Definitely a place to choose if traveling in the region. The owner is friendly and helpful with advice on the area."

"A let down, really. We were looking forward to visiting Ardnamurchan and even though the hotel was a bit pricey (£185 per night) it is one of the few in the entire area. A few points: it isn't really a hotel in the conventional sense, more a pub with rooms; eg there is no Reception area. " A half-hotel" (?) as the Manager described it. There are also no staff available after breakfast is complete until 4.00 PM, when the bar "opens". The biggest let-down was the room, especially the bed. Management laid great emphasis on the superb view of the Sound of Mull, which it is, but that hardly makes up for the rest of it. The decor is very tired and needs redone. The furnishings are very dated, and not in a " shabby chic" way. The bed, or rather the mattress is downright awful. You can clearly feel the springs push through simply by gently pressing on it, not even with any force. Two nights of very little sleep followed, even after the manager "changed the mattress" for the second night ( I suspect it was simply turned over). The manager was very defensive when we spoke to him - eg claiming the mattress was only two years old, and- of course- nobody else has ever complained about it. Another concern was that, having arrived after 7.00PM and come down to eat within the hour, we were asked when we finished eating around 9.00 PM, whether we wanted anything from the bar as it was " last orders". Worth noting that this is the only pub in the area. ( On the second and final night we were graciously informed that the bar would remain open till 10.00 ) Highland hospitality? In our discussions the manager also referred back- by way of deflection- to earlier comments we had made about the difficulties in reaching the accommodation by public transport. We pointedly do not drive and have done very well over the years in utilising public sources to access even quite remote areas. In travelling to the hotel this had proved problematic . We had missed the connection from Glasgow to reach Fort William in time for the only bus of the day, and had to adopt an alternative route via Oban and Tobermory. We then finally arrived at Kilchoan Ferry around 6.30 PM. We had actually phoned the hotel around 5.00 PM ( you'll never get an answer before 4.00 PM in any event) to ask if there was any taxi service or local substitute ( which is often the case in remote areas). We were told No on both counts. Given the inclement weather, could any staff offer a lift? We were told an emphatic" No". We were advised it was " only a 10- minute walk". Manifestly untrue- it is just over a mile. I would note here that at no point did we suggest that the transport or weather problems were the hotel's fault- obviously not. But the fact that we even mentioned these issues was used against our legitimate concerns about the hotel. We were told rather crassly that we should " do our research" before we travel. As retired professionals we are more than capable of doing so: we were simply aski"

"Ein weiteres fantastisches Aufenthalt im Mingary Castle. Eva war ein wissensbasierter, hilfreiche und wertvoller Gastgeber. Nichts war zu viel Problem, einschließlich des kalten Frühstücks in unserem Zimmer über Nacht, um uns eine frühe Abfahrt zu ermöglichen, um das Fähre zu fangen. Colin Nicholson hat wieder das Niveau der Nahrung erhöht. Der Tomatensalat mit Basil sorbet war wirklich erstaunlich. Wie der, der er kurze Rippe mit Knochenmarksbruch und die Schokolade Wüste schüttelte. Danke für einen weiteren erinnerebaren Aufenthalt."

"Meine Frau und ich besuchen die Gegend jedes Jahr und haben hier in der Vergangenheit immer gut gegessen – mit frischen Langusten, Cullen Skink, Hirschbraten usw., serviert von elegant gekleidetem Personal an schön gedeckten Tischen. Diesmal! Billige Supermarkt-Pasteten, kein Cullen Skink, nur Pommes, Pommes, Pommes. Die Tische waren kahl, nicht einmal eine Blume oder Kerze, und das Personal in Fußballtrikots, manche sogar in Shorts, servierte die Speisen. Echt jetzt? Reißt euch zusammen, wenn ihr wollt, dass dieser Laden überlebt! Es ist doch nicht so schwer, etwas ansprechend zu präsentieren und zumindest ein paar anständige Gerichte mit guten Zutaten zuzubereiten. Mit etwas Enthusiasmus und Visionen könnte dieser Laden richtig durchstarten."