Krystal Beach Acapulco

Gute Lage, gute Aufmerksamkeit des Personals, aber die Einrichtungen sind vernachlässigt, die Räume (Wartezimmer, Pools, Liegestühle) sind für die Anzahl der Gäste, die es beherbergt, sehr klein. Regelmäßige Getränke. Die Reinigung ist mittelmäßig, aber für den Preis akzeptabel

TODOO MUY BIEN, FALTA MAS ORGANUZACION, CALIDEZ Y MEJORAR LA COMIDA. Las habitaciones bien, solo más fuerte el aire acondicionado Pero divertido todo La atención buena cordialidad de todo el personal muy bueno.

We stopped in Acapulco during our road trip north and treated ourselves to a stay at Krystal. Our room had a gorgeous view of the ocean, and the room was clean and comfortable. I was disappointed that their parking was across the street. As it turned out, our FJ Cruiser was too tall for their parking, so we parked on the street in front. The security staff kept an eye on it.

The staff is very friendly and they tried to help us in a very professional manner, Juan Pablo and Eduardo our waitress were the best, at the beach Isidro helped us to find the best possible sitting. My rating is mainly because the hotel does not reinforce the rules for the beach area. Speakers were not allowed, putting your towels on the beach furniture was not allowed either, it was very early and the towels place was close, all the sitting area was taken. I am very disappointed.

EXCELENTE SERVICIO DEL PERDONAL Y TODO MUY LIMPIO . Las habitaciones muy amplias la vista al mar hermosa . La comida muy rica y mucha variedad, el bar todo muy bien en el mar excelente servicio de meseros muy atentos

I wanted to go to the lobby bar for a beer and encountered a ridiculous situation, first the doorman questioned me why I am entering the hotel, he brought me to the front desk were I waited 10 minutes for a clerk to ask me the reason for being here. I explained I just wanted a drink at the lobby bar and after consulting with his supervisor I was allowed to go to the bar. I ordered beer, the bartender offered me an “obscura” or “blanca” after I received a 5oz plastic cup of beer I was presented with a bill for 71 pesos. I was asked to print my name and sign the paper. I refused, left 100 pesos and left. So, please be aware, don’t even try to get in to that place.

Science has stated “ fully vaccinated “ individuals are no longer required to use “ Masks “ in public gatherings inside or out . Is your Hotel Crystal in Acapulco MX not science based or current with the new data from the CDC in Washington DC?

Things the hotel could improve on: Housekeeping - When I checked into room 208 on 4 July 2022 I found a cotton swab on the floor by the desk. I also found a used swim diaper on the top shelf of the closet. The shelves felt sticky and grimy. Service - When I would approach staff to ask a question or request a drink, it was always me who greeted them, rather then the other way around. I almost felt like I was bothering them from their conversations. Upkeep - There was mold in the ceiling of our bathroom shower. There was mold on the stairs leading to the top of the water slide. The stairs to the top of the water slide were broken in some parts. Fun aspect - The hotel had staff that had security shirts on. But, I felt like they were there more to enforce rules. No drinks in the pool, even if you were on the edge. Don't leave flip-flops by the pool. They would move everyone's shoes and tell people not to leave them. And at exactly 8pm, they would kick everyone out of the pool. Oh, and wi-fi on the 2nd floor was non-existent. I didn't even try it in the lobby. It just wasn't the hotel for us. We had a 6 night reservation but ended up checking out after 3 nights.

The front desk went above and beyond assigning a room for my stort stay. At minimal cost, I received rm 401 with a corner balconies, complete view of the beachfront, and perfect for my short stay. 💯 I did not have a reservation, had taken a 12 hr bus from Guadalajara, and found this resort perfect for my resting needs. Thank you.