Camino Real Acapulco Diamante

Falta más limpieza se ve un poco desgastado y con talta de mantenimiento Le urge una remodelada es algo viejo y en su momento quizá fue excelente pero ese tiempo ya paso

Where do I begin. I’m a member of circulo Real then loyalty programme of this particular hotel chain which has three categories. Real Inn, Camino Real and Quinta Real. Being the first one the lowest business category and ascending respectively. I made my reservation and added an extra night. My keys stopped working. So I had to go back to the lobby to te same person that did my check in from whom I didn’t even receive an apology. Anyway. The room is nice but had very little furniture and the pictures are tiny so it makes you feel it is immense. The balcony is alright though the table top seems a bit flimsy. It has a wonderful beach with little waves so it’s great for children and adults who lack much swimming skills. The beach bar staff is amazing and the lady huerta restaurant staff is amazing aswell. The guy to helps you find an umbrella and sunbed Margarito is also amazing. Do ask him to find you one he will be more than happy to help you. The cupboard doors in the room need maintenance as do the AC and the fam as they make a noise and don’t cool well respectively. I have ordered room service for breakfast and have had to battle myself to get the trays taken away either from the hallway or from inside the room. Only yesterday it took the one comment an reception an two calls to get that done. My work takes me places so I believe hotels should fort focus on causing you the least discomfort and then provide an excellent service to keep you coming back. Clearly someone at this hotel missed that memo. I understand it is xmas time and headed to new year but that is no excuse as the prices are hiked during this season. The hotel itself is in a wonderful location so I would still recommend it. Nevertheless if you are not in the mood for lack of detail stay elsewhere. I have only been able to put up wit it because it would be hard to find a new hotel and also because I have been loyal to the chain for a long time.

Small sandy beach, small sea swimming area, from early morning the swimming area in the sea is surrounded by boats and jet skis, because of this the water and air are dirty because of the fuel and its smell. The food seemed to be varied, but we didn’t like it and weren’t impressed. The hotel is still undergoing repairs after the hurricane, the floors in the hallway are covered in lime, some of the stairs are blocked.

The rooms were good but bathtubs and showers show signs of being old. Parking your car cost 70 pesos per night. We only had room service on some snacks and the chips were stale. Has a very small beach area that is clean and enjoyable. The pools are very nice. No wash cloths, so if from the U.S. make sure you bring something to wash yourself, something other than your hand. The refrigerator in the room is locked so I don't really understand how you are to use it, but they come daily and unlock it and count everything to see if you are eating or drinking from it. Weird! Nice but out of the way and don't know if I will return to Acapulco. I think Cancun is better.

A little poor experience when we get there they charge for everything plus they won’t give a nice view even I had been there for the third time plus everything they sale on the small stores they have way too expensive and hotel looks a little bit old but the beach it’s great it’s beautiful will come back I don’t think I will.. it’s peaceful there one point for that ..

I tried to book the hotel online but there was a problem with the payment processor so I went directly to the hotel because I required an official invoice and you can't get it if you book through ********** or similar channels. I arrived extremely tired and not in the mood to move again, as getting to the property is quite the trip itself, I was charged a little higher than what's on the website but I was willing to pay just to rest. When we were showed to the room there was a very obvious paint or thinner smell. We opened the windows and hoped the smell would leave, alas it didn't. We also discovered the room was in a poor state in regards to seals and tiles, one wall tile was on the floor, there was paint running down the curtains. We called front desk and within about 15min we were moved to a different room. This new room was a visual improvement, yet we found out it also had a few problems. The beds were extremely lose, the breaks on the wheels under the bed were not set so if you weren't careful the bed would fly out under you. The bathtub wouldn't empty, even though we never filled it, for only a short shower. The curtain was partially unhooked and let a ton of light in. There was an Ice bucket but no icemaker. The fan blades were bent due to humidity. There was cracks on the ceiling and an old smoke smell. We were able to sleep even past the rumble of whatever pump or compressor was nearby. Even with those problems, service was exceptional. overall a very disappointing experience for a premium price, will not return.

Great pools, beach and service. Good food and lots of ammenities. We had many special requests and personnel went out of their way to accomodate our needs. All rooms have ocean view so no need to pay extra as in other hotels that offer ocean for a premium.

Had such a wonderful/relaxing time. From the day we arrived staff was amazing, helpful and friendly. Loved being away from downtown busy lifestyle but close enough to enjoy and come back to relax. Loved it

Love to visits this place pichilinge area everything looks so beautiful like u are in the gangle the beach area a nice place to relax without the noises of the city private beach it’s a 10+ the only thing i didn’t like was the air conditioning too noise and the food it was not that great I little cold ..but definitely I will come back again..employee’s nice too …it has a taking breath view of Puerto Marquez…beautiful…