Joanne A
7. Juli 2024
We arrived to what looked amazing but then you find out that the majority of the rooms are in the cell block hidden round the back and an eyesore which is quite a distance to walk. We went to open our room and the key didn’t work, I walked back and they redone the keycard, I walked back to the room and again the keycard did not work. I walked back to reception to find out that room is faulty and shouldn’t of been allocated in the first place, so issued another room still in the cell block hidden at the far back of the building. The building door was battered, in all fairness the building was battered, leaks (new and old) and damp everywhere! The sauna/jacuzzi were out of order so we couldnt use then and were looking forward to it, another disappointment. The filth, it was so dirty! I didn’t want to turn the tv on as the remote was revolting (see pic). The restaurant was dusty and dirty, I had to ask the waitress to clean the table again! We ordered aranchini for starter, both mine and my parters came out and he said it felt cold, when we cut them open they were frozen solid inside, they took them back to the kitchen. We then ordered a pizza for main which was over cooked so much it was rock solid even a kinfe couldn’t cut through it as we demonstrated to the waiter, solid as a brick, we also showed him that the chef obviously knew it was overcooked and burnt as they had removed a load of the crust down the side of the pizza as if we didn’t notice! We were then charged for drinks we hadn’t received! We were not the only people, 5 other tables complained to the restaurant whilst we were dining, one ordered cod and chips and the cod came out still frozen inside! The restaurant staff seemed to not have a clue what was going on, no management or head chef was working to report this to. There was a young man who said he was supervising that evening so discussed this with him and ensured it was all removed off the bill. The hotel is completely run down, do not be deceived by the images and misrepresentation of the advert online, it is very dirty, dusty and worn out. There was rubbish everywhere in the evening, someone had ordered a huge mcdonalds and there was litter, glasses, spilt drinks in the lounges, no one had cleaned these all evening so you couldnt find anywhere apart fron the small bar area to sit. There was still rubbish left all in the outside seating area in the morning. The only good things we found were the two young gentlemen that were working in the bar, it was always kept tidy and they were friendly! The grounds outside are quite pretty. This really ruined the weekend for us as it was problem after problem. We came to stay as a couple having a weekend away whilst the children were at home with family and we wish we hadn’t. We did express our disappointment to the reception on check out who have emailed us since offering a partial refund.
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