Thermen-Hotels in Präfektur Niigata, Japan

"The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option.  I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again. The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold. Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.  The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage. In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back."

"Wir dürfen unsere eigenen Schuhe nicht tragen, wenn wir in die Lobby kommen. Wenn wir erwarten, einfache Fuß zu gehen, sollte das Hotel vielleicht überlegen, den Gästen mit Innenslips zu bieten. Es ist sehr unkomfortable zu den Restaurants Barfuß zu gehen, egal wie sauber sie die Böden halten, es gibt gebunden zu Lebensmitteln und Ölflächen. Frühstück und Abendessen sind großartig, nur für Gäste, die mehr als 3 Tage bleiben, mehr Variabilität benötigen."

"Very nice place to stay! Quiet during the spring/summer period due to the area being more popular in winter. Very near Echigo Yuzawa Station within 5min walk. Was welcomed into the hotel nicely with complimentary matcha and snack. Upon check in there was even a cute Gachapon game in which you could win one of their special Niigata/Yuzawa stuff! I won a small pack of Niigata rice. Room was clean and spacious with a comfy futon bed. The public baths were so nice and well maintained! The staff here are very friendly and attentive. If you did not reserve their special dinner/breakfast set, you can still do say with 2 days advanced order over the front desk. I also love that they provide free shuttle to the station at check out upon request! Definitely staying here again if ever back in the area 🫶🏼"

"My wife and I visited this onsen resort in 2023 and we loved it. My wife especially likes the many onsens they have. We have always wanted to come here again and finally did after 3 years. Like three years ago, the room and facilities are very clean and well maintained everything just as they were. One thing did change and we are quite upset about it, is that the staff is not as enthusiastic as they were (there are some familiar faces, many new ones). I still recommend this place to everyone, Futaba is still the best compared to the other two onsen resorts we’ve visited in between. Hope they can figure out some way to motivate the staff and offer a better experience to guests."

"I’m giving my honest opinion. This is my first unsatisfied review for a hotel room. I was very disappointed by the room for the price I paid. I paid more for this room than what I paid for luxury upscaled room near Tokyo Disney. The photos online were very deceiving. When I entered my room, it was gross, i cringed, and my toes curled. I didn’t want to put my belongings down. The carpet was old and disgusting. The pull out couch bed was gross. There were stains on the couch back rest and the mattress. The sheet for the mattress was too small it didn’t cover the stained mattress. The beds were hard and didn’t feel clean. The shower curtain had a bad odor. The room was very dated. Since this hotel is pretty secluded and other hotels were booked we had to make do. I’m glad we only stayed one night. On a better note, the staff were very friendly and service was great. Location for skiing was amazing, and the free shuttle bus was fabulous. Naeba Prince Hotel really need to do better with their rooms. I was looking forward to bringing my entire family of 14 to stay a few nights next year, but after seeing the rooms, I will not stay here again unless they renovate their rooms which are in dire need of upgrades."

"a last minute short ski trip found me checking out this resort and it suited me just fine.  I only had time to ski for 2 days and was pleasantly surprised by the good value for money here. Arriving in the early morning from Ueno on the 0649hr Shinkansen, I hopped onto the 0810hr hotel shuttle, registered myself at the front desk (had my room assigned but check in was at 3pm) and found myself on the slope just shortly after 9am. Hotel guests also have free use of a locker to keep our equipment overnight.   I was contemplating to visit another slope (maybe Gala or Iwappara) the next day but enjoyed myself enough to save the hassle and continue skiing at Naspa Ski Garden on the second day.  Ski passes for both days were free for hotel guests (although I only stayed a night).  Breakfast was a  sumptuous spread of buffet the next morning.  Room was large, nice and clean.  Onsen was perfect.  I checked out after breakfast, left my bags with storage and at the end of the day, use the changing area to pack up before catching the hotel shuttle to Echigo Yuzawa Station.  I managed to do some shopping in Ginza and had a great sushi meal there before heading to the hotel.   I will certainly return! A big thank you to all the staff!"

"Definitely coming again!! Highly recommend this hotel! Only bad thing is that they do not have a hotel shuttle u have to walk to take the yuzawa shuttle and it’s uphill u have to push your luggage up. Other than this it’s a really perfect place!!!"

"Sehr alte Leute, aber es gibt einen warmen Raum, es gibt einen kostenlosen Parkplatz Aber es ist sehr schlecht, die Einstellung des Personals zu verstehen, und es kann gut sein.  Gehen Sie zum Bahnhofs-Essen, und Sie können gut annehmen, dass die Liege ist gut. Es gibt  Reis und große Liege in der Nähe."

"Das Hotel ist sehr beliebt mit Familien, vor allem japanische Gäste, die ihre Kinder im Winter zum Schnee genießen bringen. Es waren viele Kinder im Hotel, so dass die Atmosphäre lebhaft und familiär. Das Eigentum ist sehr groß. Allerdings fühlten sich die gemeinsamen Lounge-Gebiete im Vergleich zur Gesamtgröße des Hotels etwas begrenzt. Das Abendessensbuffet war ausgezeichnet fast alles war lecker. Es gab eine breite Palette internationaler Gerichte, die etwas für alle anbieten. Wenn Sie im Winter besuchen und ein Zimmer auf dem niedrigsten Stock zugewiesen werden, kann Ihre Sicht durch eine Schneewand blockiert werden, so dass es etwas zu bedenken ist. Auch die Zimmer sahen in den Fotos größerer aus, als sie in Wirklichkeit fühlten. Insgesamt war es jedoch immer noch ein guter Aufenthalt."

"Geräumiges und komfortables Zimmer. Der Onsen ist ziemlich groß und gut ausgestattet, aber der Nebenteil ist, dass es keinen Blick hat. Das Hotel hat auch einen glatten Skiraum, der sehr bequem ist. Es dauert 10 Minuten, um vom Hotel nach der Stadt Akakura Onsen und den meisten anderen Skigebieten in der Umgebung zu reisen, Fahren wird empfohlen, aber es gibt auch Shuttle-Services."