Privatunterkünfte in Kien Giang, Vietnam

Начнем с чистоты. Чисто до блеска, местоположение прям возле сансет тауна и возле места проведения салютов. Завтраки были норм но не отлично. Огромный лайк за то что нас бесплатно возили в лотус кафе на завтраки. Работники очень добрые и готовы помочь.

I love this hotel. Because location and scene are beautiful. Just you see the nice scene from your window. Incredible. All things are close. Free hon thom cable car and aquatopia park was amazing. Breakfast was very delicous. All things were best. Thank you for your service and team.

Неожиданно - хозяева отеля русские! Очень добрые и по-русски гостеприимные)) Дали много советов. Помогли с обменом денег. Приготовили плов, которые я проспал) в общем хорошие люди. Сам отель: Отличное месторасположение - море в 5 минутах пешком, рядом магазинчики, кафешки. Площадь, где проходит вечернее шоу за углом в двух минутах ходьбы. В самом отеле можно заказать завтрак и купить напитки по цене как в магазине. Номера чистые, ремонт свежий. Есть чайник и все необходимое. При желании можно готовить самому в общей кухне на первом этаже - есть плита, микроволновка и посуда.

1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent” 2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox 3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office 4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then 5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge) 6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower

Новый отель. Чистый. Отличные и абсолютно новые инверторный тихий кондиционер и ТВ LG. Сантехника работает хорошо, постельное белье чистое. С балкона открывается великолепный вид. Администратор предоожил мне посмотреть ежедневный салют с крыши отеля. Администратор очень добрый и внимательный к гостям. Рекомендую этот отель. Билеты на канатную дорогу и многое другое можно приобрести в отеле. Цена будет такая же как и через кассу на входе канатной дороги.

位置不算很優秀，但是服務人員都很貼心也會講中文還有一個個人廚房，直接可以從窗外看到海很有渡假氛圍 The location is not very good, but the service staff are very considerate and can speak Chinese. There is also a personal kitchen. You can see the sea directly from the window. It has a holiday atmosphere.

I feel conflicted about writing this review. We had a bit of a hiccup on the first night where the staff had accidentally booked out our hotel room to someone else. They compensated us and provided us with another room (very small, not very spacious and a little dirty). The following day, we were able to move our things into the room we initially booked. The room was much more spacious. We had a pool view. The pool areas is incredibly gorgeous. Loved hanging out there. The hotel uses incredibly cheap tissues and toilet paper that crumble upon use. We also had no hot water throughout our stay and at one point I had a shower where only drops of water were coming out of the tap. I think they can improve the quality of their facilities. If you're not bothered by facilities and are just looking for a place to rest your head - then this a decent budget hotel.