Our three-night stay exceeded expectations. We were thoroughly impressed by the overall experience, and particularly by the exceptional service provided by receptionist Kai Jun. His professionalism and composure when handling a challenging guest were commendable.
Upon arrival, our room was not yet ready, requiring a 20-minute wait. Kai Jun kept us consistently updated on the room's status, ensuring a smooth and comfortable wait in the lobby. While the hotel is relatively new and exhibited a slight paint odor, the use of fragrance minimized its impact.
The culinary offerings were a highlight, with both the food and mocktails proving to be exceptionally delicious, complementing Ipoh's renowned food scene. The swimming pool was notably clean, and our spacious city-view room provided a stunning panorama. We highly recommend requesting this view.
The staff's attentiveness was evident throughout our stay. They consistently greeted us warmly, adding a delightful touch to our daily experience. Room service was prompt and courteous, although we found it more efficient to request additional amenities, such as pillows and blankets, directly from the staff on our floor rather than via the often-busy phone line.
One area for improvement is the parking gantry, which experienced occasional glitches, causing delays for several vehicles. Despite this minor inconvenience, we would highly recommend this hotel for a comfortable and enjoyable stay.
