4-Sterne-Hotels in Texas, Vereinigte Staaten

Alles ging gut, bis ich während der Abendschiffe mit einem der Hotelrezeptoren umgegangen war. Als ich einen Ersatzraumschlüssel gebeten hatte, weil ich versehentlich meine in meinem Zimmer verlassen hatte, war sie brutal, abschiedslos und unprofessionell. Ich versuchte zuerst einen neuen Schlüssel mit dem Selbstbedienungskiosk zu bekommen, aber es funktionierte nicht. Ich bat um ihre Hilfe, und sie reagierte stolz von Anfang an. Sie ging weg, sie war sichtbar irritiert und ging zurück zum Empfangsbüro. Ich habe sie gefolgt und alle notwendigen Informationen, einschließlich einer Kopie meines Passes und meiner Buchung, die unter meinem Namen war, gegeben. Trotz aller Informationen setzte sie mich immer wieder die gleichen Fragen, die ich bereits mehrmals beantwortet hatte, und sagte mir wiederholt in einem abrupten Ton, dass sie meine Reservierung nicht finden konnte. Ihre Haltung war völlig unprofessionell und extrem unvertraut. Diese Erfahrung hat meinen Eindruck vom Hotel völlig verändert. Der Kundenservice ist meine oberste Priorität, und leider hat dieses Hotel nicht einmal ein grundlegendes Maß an Hüterin und Professionalität angeboten. Aus diesem Grund würde ich dieses Hotel nicht empfehlen.

Sehr gutes Aufenthaltserlebnis, geeignet für Geschäftsreisende, in der Lage im Zentrum von Dallas. Empfehlenswert!

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

Das Zimmer war sehr schön und aktualisiert. Lage war ausgezeichnet und in der Nähe von Fußgängern zum Kid Rock Konzert. Es war auf der Wasserstraße, so machte es den Spaziergang genießbar .... auch in der Nähe von Restaurants. Die Parkplätze im Garage waren erschwinglich bei $17 für 24 Stunden. Das Hotelpersonal war sehr freundlich.

I've been coming here 6 years now and I think this will be my last visit. Front desk staff (Helen? And Avery) were very sweet and hospitable, however, the hotel appears short staffed on housekeepers. Rooms were not available for many customers waiting in the lobby as they were still being cleaned at 430pm (check in is 3pm) and customers complained loudly. After settling in for the night, I noticed black spots on the bathroom ceiling that appeared to be mold. The toilet took two flushes for a ”#1” and more for a ”#2”. The motor court at the hotel entrance could only comfortably fit 2 cars as there was a police patrol car and community outreach vehicle occupying the remaining space, so cars were either trapped and waiting for others to depart before they could leave or back out awkwardly onto the street. The surrounding area appeared generally dirty and unsafe with lots of homeless roaming around. One was naked about a block west. After returning to my room after a long absence, I noticed my used towels (which were extremely rough textured) were removed but none were replaced. Though both of my beds were slept in, only one was made. The room temp was adjusted down to 63 for some reason. I don't understand why they bothered to enter. Nothing appeared cleaned or replaced. The evening front desk person seemed equally confused and provided BS excuses. But he mentioned they had ran out of towels earlier and I would have to come down for new ones. The parking garage is bizarre and narrow, badly in need of fresh paint, and poorly lit on most floors. The elevators routinely opened on floors where no one was waiting to board and the internal buttons weren't pressed for.

Der Parkplatz ist kostenlos und der eigene Parkplatz ist ausreichend. Es ist sehr nah von der Austin University University und dem Kongress des Texas. Das Frühstück wird im ersten Stock des Hotels durchgeführt. Das amerikanische Frühstück ist eine übliche Sorte, aber nichts ist hell, aber es kann auch Tee essen. Der Nachteil ist, dass die Klimaanlage im Fenster zu schlank ist und das Wasser nicht groß genug ist. Da es eine Nacht wechseln muss, ist der Rezeptor-Servicepersonal geduldig und die Goldabgabe in der Vornacht ist gemütlich zurückgekehrt. Im ersten Stock gibt es einen Liquor-Shop und die Tür ist groß.

Das Hotel besticht durch sein ruhiges und elegantes Ambiente, helle und gepflegte Zimmer mit hervorragender Sauberkeit sowie eine umfassende und funktionale Ausstattung. Der Service an der Rezeption ist geduldig und aufmerksam, und das Hotel bietet bequeme Transportmöglichkeiten. Insgesamt hat der Aufenthalt unsere Erwartungen übertroffen und ist uneingeschränkt empfehlenswert.

Das Hotel war schön. Die einzige Beschwerde, die ich habe, war, dass ich meine Do Not Enter/ Do Not Disturb (nicht sicher, was es sagte) auf der Tür hängen, als ich zum Geschäft ging. Sie gingen doch ein! Ich hatte Geld auf dem Zähler und andere Werte, die ich nicht in den Safe BC gelegt habe, hatte ich nicht Zeit, es dort zu werfen. Sie hätten nicht eingetreten sein sollen, wenn ich das Zeichen auf die Tür gesetzt, dass sagte nicht smh

Great Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated. The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere. That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through. Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used. Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.

This place smelled like mold, was humid, was dirty, and badly needs a complete remodel. It might have been nice in the early 1990s, but it is not now. The staff at the desk was nice, but everyone else, not so much. If I had to stay here again, I would find another place. It was not scary - it just was not nice.