4-Sterne-Hotels in Riau, Indonesien

"Here’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced: ⸻ ⭐ Family Stay Review: Aryaduta Pekanbaru We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations. 👥 Front Desk Experience The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly. 🏨 Room Condition The hotel is quite old, and it shows. • The room had a noticeable old smell when we entered. • The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids. • Overall, the upkeep and cleanliness were not at the standard we expected. 🏊 Facilities We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged. 📍 Location The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point. ⸻ ⭐ Overall Rating: 2.8/5 Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected. This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay."

"Hotel was clean and the staff very friendly and supportive"

"It’s my first time staying at this hotel together with my big family for wedding ocassion. The location is great although the hotel located at the main road where easily to have traffic jam most of the time, taking a grab is a choice and must! The hotel staff are very friendly and helpful too. For better improvement , the hotel need to upgrade and polish some hotel furniture or equipment hence can make hotel more attractive to the tourist."

"Gute Umgebung mit schönem Frühstück. Die Dachlounge ist gut für Hangouts mit vollem Stadtblick. Zimmer ist geräumig. Eines zu verbessern wäre die Soundproof-Funktion für das Zimmer nicht verfügbar, mit akustischen Lärm von Ihrem Nachbarn und der Klopfen-Sound. Andernfalls ist das Bett komfortabel, sowie, Wasserdruck & Temperatur sind einfach schön."

"Ich habe mit meiner Frau und Kindern für einen kurzen Aufenthalt im Novotel Pekanbaru geblieben. Das Hotel war sauber, komfortabel und familienfreundlich. Meine Kinder genossen den Pool, und das Personal war freundlich und hilfsbereit. Frühstück hatte eine große Auswahl an Optionen. Insgesamt war es ein angenehmer Aufenthalt und eine große Wahl für eine Familiengehäuse."

"Das Hotel befindet sich in einer fantastischen Lage. Die Gastfreundschaft war ausgezeichnet und das Personal war unglaublich freundlich. Die Zimmer waren unspottbar und das Haushalterteam machte eine tolle Arbeit. Insgesamt war ich sehr zufrieden. Ein besonderer Schrei an Menda aus dem Vorbüro, der uns immer wunderbar und mit einem schönen Lächeln begrüßte."

"Die Möbel sind etwas alt, aber insgesamt sauber.. Ich habe eine besondere Anfrage von King Bedroom, aber Ende noch nicht vollständig erfüllte all meine Anfrage, Ende einige waren Zwillinge Einbettzimmer."