4-Sterne-Hotels in Riau, Indonesien

Nice hotel and i will never forget to stay in this jotel, good

The whole stay was great except when I call for to book for massage service at 5pm which was told as “Baik Bu”. Nonetheless, upon arrive at the spa centre, just to find 2 employee was having a nap. And I was ask to wait. Later on, one of the girl mentioned the slot already full and have to wait for another slot at 7pm. Not delivering the promise is one thing but no remedies is another. No service recovery was made in the end.

Es gibt einen Abzug aus dem Hotel, wenn Sie mehr als 12 Uhr ab checken ... Keine Erkenntnis darüber, sobald Sie anmelden,,, und die FO um 11 Uhr nicht die Frist für die Überprüfung, ob es eine Geldstrafe von 100 Millionen pro Stunde .... Bitte nehmen Sie 2 weitere Zimmer 😠😩😫

Das Hotelzimmer war geräumig ....aber alt. Die Bodenlage war ungleich und für einen älteren wie mich schrecklich. Das Hotel scheint ohne Spa & weit von den Geschäften in der Nähe zu sein. Frühstücksverteilung war gut, aber für vier aufeinanderfolgende Nächte, die wir dort geblieben ......perhqps Änderungen sollten täglich in das Menü gemacht werden, obwohl es lecker war!

I was very impressed with my experience. The hotel's strategic location, just a few steps from the city center, makes it very convenient to get around. The hotel staff was very friendly and helpful throughout my visit. They provide excellent service, always ready to help with a smile on their face. The room I stayed in was clean and comfortable, equipped with all the facilities I needed. The hotel facilities also deserve a thumbs up. Their swimming pool and fitness center ensured I stayed active during my stay. Breakfast in the hotel restaurant was also excellent, with a wide choice of delicious food 💯💯

Everything is okay except for the aircond. Not cold at all. ask the hotel to come check for it, no action taken. only at night time after few time asking to check then the technician came over to check. yes. just check only. after that still nothing. everything is great. but because of that A/C, experience was abrupt a bit. from 10/10, goes down to 7/10. yes just because of aircond. I stay at the most expensive room. but service for that was total out. for new guest, make sure you be strict with the hotel. if no action taken within 1hr, u may consider change another room or hotel.

One of the usual hotel I stayed during business trip at Dumai. This is newest hotel in Zuri Group. Is a three star hotel however is good enough for me. Breakfast is Indonesia style.

To be honest, with the facilities given, I felt that the hotel was pricey. Yet, the geographic location (in Sumatra) might make this hotel have less competitors. I honestly feel do not have as many options to stay like when I was in Java Island. I was mind with the design of the bathroom as there was this thick glass window separating the bedroom and the bathroom. When I was about to shower, I had to pull the white-thick vinyl curtain down. I just didn't feel that I had enough 'privacy' when I was showering as I had a roomate with me. Why did they design that way? LOL I didn't dare to glance at the glass window when my roomate was showering. I hope she did the same... The good thing about the hotel was the breakfast. The coffee was also great!

Befriedigender Service, freundliches und hilfsbereites Personal, Lage in der Nähe der Stadt

It’s my first time staying at this hotel together with my big family for wedding ocassion. The location is great although the hotel located at the main road where easily to have traffic jam most of the time, taking a grab is a choice and must! The hotel staff are very friendly and helpful too. For better improvement , the hotel need to upgrade and polish some hotel furniture or equipment hence can make hotel more attractive to the tourist.