4-Sterne-Hotels in Riau, Indonesien

"Here’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced: ⸻ ⭐ Family Stay Review: Aryaduta Pekanbaru We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations. 👥 Front Desk Experience The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly. 🏨 Room Condition The hotel is quite old, and it shows. • The room had a noticeable old smell when we entered. • The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids. • Overall, the upkeep and cleanliness were not at the standard we expected. 🏊 Facilities We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged. 📍 Location The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point. ⸻ ⭐ Overall Rating: 2.8/5 Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected. This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay."

"Ich habe mit meiner Frau und Kindern für einen kurzen Aufenthalt im Novotel Pekanbaru geblieben. Das Hotel war sauber, komfortabel und familienfreundlich. Meine Kinder genossen den Pool, und das Personal war freundlich und hilfsbereit. Frühstück hatte eine große Auswahl an Optionen. Insgesamt war es ein angenehmer Aufenthalt und eine große Wahl für eine Familiengehäuse."

"The location is very strategic, with comfortable and well-maintained accommodation. The room was very clean, and the staff gave us a warm and friendly welcome. Thank you for the great hospitality 😊"

"Es ist mein erstes Aufenthalt in diesem Hotel zusammen mit meiner großen Familie für die Hochzeit. Die Lage ist groß, obwohl das Hotel am Hauptstraßen gelegen, wo leicht zu haben Verkehrsknopf die meisten der Zeit, ein Haken ist eine Wahl und muss! Das Hotel ist auch sehr freundlich und hilfreich. Für eine bessere Verbesserung , das Hotel muss aufrüsten und polieren einige Hotelmöbel oder Ausrüstung so können Hotels für den Touristen attraktiver machen."

"The room is clean The bed is not very comfortable, it needs a to be changed to a new one. Location is a bit far from the center. The gym is very small & disappointing, it's should NOT be called as a gym, but a room with 1 treadmill & a full set of dumbbell."

"Gute Dienstleistungen, Hotelzimmer ist gut und sauber Front Desk ist sehr hilfreich, Hotellage sehr strategische"

"Stayed for 5 days 4 nights here. Concierge staff and reception were excellent. Hotel building is pretty dated and full of wear and tear. Water dripping from ceiling and caused wetness on floor, got worried, called and texted to their WhatsApp but no response, so waited at least half hour to send technician over. Spa massage was neither good nor value for money, 2x price from what you can get in SKA shopping mall. Housekeeping was great, managed to get some good nights sleep here"