5-Sterne-Hotels in Masowien, Polen

"Wir waren vom 7. bis 11. September 2026 in diesem Hotel. Von seinem einstigen Elend ist nur noch eine vage Erinnerung geblieben. Die Flure sind etwas schmutzig, vermutlich wegen der laufenden Renovierungsarbeiten. Gleich am ersten Abend nach 19:00 Uhr begannen laute Bohrarbeiten. Wir fragten an der Rezeption nach und bekamen die Antwort: „Jetzt wird alles gut.“ Um 22:00 Uhr sprachen wir dann mit der Administratorin – und die war wirklich märchenhaft. In Polen gibt es anscheinend keine Ruhezeit! Die Polizei konnte nichts unternehmen, da die Bauarbeiter eine Genehmigung des Gebäudeeigentümers hatten. Und Beschwerden wurden nicht erfasst. Deshalb durften wir die Bohrarbeiten um 2:00 Uhr und 6:00 Uhr nachts ertragen!!! Und das ging drei von vier Nächten so. Die Toilettenkonstruktion ist auch sehr interessant: Hebt man den Deckel an, kann man nicht spülen, da er den Spülknopf verdeckt. 😡😡😡"

"Hvis hotellet kalder sig 5-stjernet bliver anmeldelsen også derefter. Hotellet er ikke i nærheden af de mange 5-stjernet hoteller vi har besøgt. Morgenmaden er af meget dårlig kvalitet og ikke hjemmelavet. Club lounge var fin nok men du kan ikke få morgenmad her. Der er stillet lidt sodavand, kaffe, the og småkager. Til aften mellem kl. 6-8 er der vin, lidt spiritus, øl en varm ret og småretter. Personalet i club-loungen er serviceminded og flinke. Vi kunne ikke få late-check out, hvilket altid er muligt på et 5-stjernet hotel og det her er ikke et hotel der er fuldt booket. Placering er udenfor centrum og ikke attraktiv. Vi kom lige fra et ophold på Intercontinental Warsaw og det kan slet ikke sammenlignes. 3 stjerner er det maksimale der kan gives. Jeg har været i Warsaw 5 gange, men det bliver ikke til et genbesøg hos Regent Warsaw hotel."

"I stay in Warsaw very frequently and have chosen this hotel around 8 times. Before that, I stayed in many other hotels, so I have a solid basis for comparison. Unfortunately, this will probably be my last stay here. Overall, the hotel is good — stylish design, great location, spacious rooms, and reasonable pricing. However, there are too many recurring issues and small frustrations that significantly impact the experience. Main concerns: 1. Reception attitude The staff is polite but not service-oriented. They simply follow procedures without any willingness to help. It often feels like you are a guest in their space rather than a paying customer. Early check-in? No. Late check-out? No. Anything outside strict rules — always no. 2. Operational atmosphere You constantly encounter staff in elevators (housekeeping, logistics, etc.), which breaks the premium hotel feeling. 3. Room issues (repeated over multiple stays) • Bad smell in the room → had to relocate • No stable hot water (7th floor): water constantly switching between hot and cold. Reported twice — nothing was fixed. On the third attempt, I was told “everything is fine,” which clearly wasn’t true. I stayed three days like this. • Another stay: clogged shower drain. Reported twice — never fixed. 4. Housekeeping behavior • Staff enter the room almost immediately after knocking — no time to respond. • Even when I return to the room, they continue cleaning as if I should wait outside. This is unacceptable. 5. Fitness facilities The biggest downside — there is no proper gym. The “fitness room” is extremely poor and not usable for a serious workout. 6. Lobby There is no proper lobby space, which is unusual for a hotel of this level. 7. Maintenance Small things are frequently broken in rooms — toilet brush holders, soap holders, etc. Individually minor, but collectively very noticeable Conclusion: The hotel has strong fundamentals — design, location, room size, and price. But the accumulation of these recurring issues and lack of service mindset makes the overall experience disappointing. I gave this place multiple chances, but I will likely choose a different hotel for future stays."