5-Sterne-Hotels in Jawa Timur, Indonesien

"Hotel is connected to a mall. Great location. Room is clean. Breakfast at Magnolia has an extensive spread. Quality of food is good, nice presentation and service by staff is excellent. Ambience at Club lounge is nice. What stands out most in this 5* hotel is the world class service rendered by all staff consistently. There is no staff that isn’t polite or helpful. Many go the extra mile to ensure that the hotel guests needs are well taken care of. Special thanks to Evan of the Club Lounge who attended to us when we checked in and Tian when we checked out, Bayu and colleagues (Conceige) who assisted us with ordering of Spikoe lapis cake and Bu Rudy, Lita and David (Magnolia) who served us at our table and Bastian and team for keeping the room clean. We highly recommend this hotel."

"Große Lage und sehr freundlicher Service. Die Frühstücksauswahl ist nicht viel, aber das Essen ist sehr raffiniert. Das Hotel ist über ein Jahrhundert alt und hat viele Geschichte hinter ihm. Wenn Sie wie alte Hotels passieren, wäre das für Sie. Zwei Dinge müssen berücksichtigt werden: 1) Das elektrische System ist sehr alt und die Stromversorgung ist zentralisiert; sobald der Hauptschalter ausgeschaltet ist, würde auch die Stromversorgung in allen elektrischen Ausgängen abgeschaltet. Um Ihren Handy nachts zu belasten, müssen Sie mindestens ein Licht auflassen. 2) Einige der Zimmer im Erdgeschoss könnte sehr dunkel sein; wenn Sie jedoch das mit dem Vordertafel bringen würden, werden sie gerne Sie in ein viel helleres Zimmer mit Balkon im 2. Stock für Sie wechseln. Das ist ein guter Service."

"Ein angenehmen Aufenthalt mit Familie, komplette und guten Hoteleinrichtungen, verschiedene Frühstücksmenü-Optionen mit guter Geschmack, freundliches und schnelles Personal, Fitness & Jacuzzi Einrichtungen sind ok. Kostenloses Snack- und Abendessensangebot für 2 Personen im Club-Lounge, falls Sie ein bestimmtes Zimmer wählen."

"I stayed here for 3 nights, and this is my honest review. The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room. Pros: 1. The rooms have been fully renovated and feel modern. 2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C. 3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that. 4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away. 5. The lobby is spacious and looks luxurious. Cons: 1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms. 2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque. 3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak. 4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard. 5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone. 6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating. 7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric. 8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account. Overall: I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning."

"Es gibt wirklich viele Chinesen in Surabaya, und das Hotel ist voller chinesischer Neujahrsstimmung. Nach der Navigation nach Bali wurde ich rausgeschmissen wo ich vorher war, war nur mehr als 400 Kilometer entfernt"

"I had a really good stay at this hotel. I was there for a cycling event, and the hotel was very accommodating to our needs. They allowed us to bring our bicycle into the room and even provided an early breakfast on the day of the event, which was greatly appreciated. If I come back for the same event next year, I will definitely stay here again."

"Dies ist ein tolles Hotel, aber Sie müssen Ihre Reise sorgfältig planen, da keine Rückerstattungen möglich sind. Für ein Fünf-Sterne-Hotel ist es durchaus akzeptabel. Der Pool, die Bar und das umliegende Geschäftsviertel sind ebenfalls sehr schön. Planen Sie Ihre Reise sorgfältig, da keine Rückerstattungen möglich sind."