Familien-Hotels in Hebei, China

Der Service war hilfreich. Die Einrichtungen waren großartig. Ich genossen, jeden Morgen das volles Frühstück zu haben. Der Wifi-Service war spitzeig.

Meine Familie und meine Kinder haben alle sehr positiv über diesen Aufenthalt gesprochen. Der Raum ist groß genug und das Servicepersonal hat eine sehr gute Einstellung. Besonders Frau Liu Tao an der Rezeption war sehr freundlich. Auf meine kurze Nachfrage half sie mir beim Wechsel in ein Zweibettzimmer. Sie schenkte mir auch eine große Überraschung, ein kostenloses Upgrade auf das Zimmer mit Blick auf den Schnee, was ein tolles Erlebnis war . Im Erdgeschoss befindet sich die Skiausrüstungshalle, in der Sie frei hinein- und hinausgleiten können. Dieses Mal habe ich meine Kinder zum Skifahren mitgenommen, und es war die beste Zeit, die ich schon so oft in Chongli verbracht habe. Abbildung 3-4 ist eine reale Aufnahme des Balkons des Raumes.

Service: Besonders loben möchte ich den Service des Personals im Nanshan Hotel. Vor allem die Mitarbeiter an der Rezeption waren mir eine große Hilfe. Millie Ma Minghui war besonders geduldig, engagiert und effizient und löste alle Anliegen klar und zügig – eine wirklich bemerkenswerte Leistung. (Natürlich waren alle Mitarbeiter, denen ich begegnet bin, so.) Ihre aufmerksame und geduldige Art gegenüber den Gästen hat mich sehr zufrieden mit dem Nanshan Hotel gemacht. Zu den Mitarbeitern, denen ich begegnet bin, gehörten: Rezeption, Reinigungspersonal, Mitarbeiter an der Information, Skilehrer (Lu Minghui), Restaurantpersonal, Ticketkontrolleure für die Taiwu-Nachtveranstaltung, Künstler und Busfahrer. Sie alle waren sehr professionell und verantwortungsbewusst und beantworteten alle meine Fragen und erfüllten alle meine berechtigten Wünsche. Als Gast hatte ich eine sehr positive Erfahrung und mein Aufenthalt im Nanshan Hotel war äußerst angenehm. Sauberkeit: Das Zimmer war bei meiner Ankunft sehr sauber, und ich konnte beobachten, wie das Reinigungspersonal sorgfältig reinigte. Das Hotel legt in dieser Hinsicht offensichtlich großen Wert auf Sauberkeit, was ich sehr positiv empfand. Umgebung: Die Umgebung war sehr schön; die Aussicht vom Berggipfel war an einem klaren Tag wunderschön. Shuttle-Service vom Hochgeschwindigkeitsbahnhof: Aufgrund meiner Ankunftszeit am Hochgeschwindigkeitsbahnhof Taizicheng stand der Shuttle-Service zum Hotel nicht zur Verfügung. Außerdem kannte ich den Fahrplan nicht. Nach Rücksprache mit Einheimischen erfuhr ich, dass die Wartezeit 1–2 Stunden betragen würde. Daher nahm ich ein Taxi zum Hotel. Der Shuttle-Service vom Bahnhof war jedoch sehr angenehm und bequem. Taiwu Night (Doppelticket): Die Show war hervorragend und hatte eine sehr herzliche Atmosphäre.

Dieses familienfreundliche Hotel war eine tolle Wahl für unseren Sommerurlaub mit Kindern. Es liegt nur 10 Gehminuten vom Strand entfernt und ist daher sehr praktisch. Direkt neben dem Hotel befindet sich ein Wildpark, in den man als Hotelgast ermäßigten Eintritt erhält. Die Sikahirsche laufen frei herum und die Kinder können sie mit Karotten füttern. Die Klimaanlage im Zimmer und der Abluftventilator im Badezimmer sind sehr leise und sorgen für einen ruhigen Schlaf. Ich werde das nächste Mal definitiv mit meinen Kindern hier übernachten. Auch das Essen ist bequem, und die Cafeteria des Besitzers bietet ein hervorragendes Preis-Leistungs-Verhältnis.

I don't normally bother to write reviews, but this place is truly deserving of one. Our stay at Anaya was amazing to say the least. The place was so beautiful and serene, rivaling many of the luxury ryokans in Japan but with their own modern twist. We stayed in the queen room, and it’s fairly simple but more than adequate and comfortable. The in-room drinks and snacks were delicious, and they provided an additional special treat each day, which was an experience on its own. There wasn't a television, but we never felt that there was a need for one. It was a place where you can truly focus on unwinding and take things slow, but when needed, the Wi-Fi speed is sufficient for streaming on your own devices. The hotel is unique where you can just do everything within their compounds without needing to travel anywhere else. We really loved the Japanese bookstore, which is a must-visit, and spend some time admiring the garden next to it. They provide activities as well, so you will never feel like there is nothing to do. The spas are also highly recommended, which in fact warrants a trip all on its own even if you do not stay at the hotel. One of the spas is a re-purposed factory, and it's a truly unique experience which will appeal to architecture enthusiasts. Food was a little pricey, but you have a lot of options, and the ones we had were great. They even had their own provision shop for you to stock up on snacks and drinks. One of the main factors that truly elevated our experience was the exceptional service from Zhi Hui. She went above and beyond to share her personal contact in order to make sure we were well taken care of, answering our questions promptly and making arrangements for us. She even followed up with us after our departure to make sure we arrived at our next destination safely. The other staff around the hotel, including the restaurants, were also very friendly and helpful. There was even a sweet young lady selling what they harvested from the mountains as well as small snack stores, one of which was operated by a very friendly lady selling Japanese-style desserts. Our interactions with the people all felt really genuine and sincere. The experience wouldn't have been so wonderful if it weren't for our very pleasant experience with the people working in and around the hotel. They normally use a multi-seater buggy to ferry guests around, but when we were caught in the rain, they actually arranged a car to pick us up instead. Anaya Lanya Hotel is simply extraordinary, and we cannot recommend it enough.

**Hotel Review: Aesthetic Excellence Overshadowed by Comfort Failures** Our recent stay at this supposedly 5-star hotel left us with mixed feelings. While the hotel clearly invested heavily in aesthetics, creating a visually stunning environment that looks fantastic in photos, the design seemed to prioritize form over function, ultimately compromising our comfort. Sadly, this became a deal-breaker for us. The most glaring issue was the room's ventilation and temperature control—or lack thereof. We visited in early March, and the entire building was excessively heated. Despite being from a tropical country and accustomed to warm weather, I found myself sweating in shorts and a singlet. The staff, though polite and eager to help, seemed powerless to address the issue. They provided us with a small portable AC unit, which was better than nothing, but it was clear from their demeanor that this was a recurring problem for guests. Sleeping was a nightmare. The only way to cool the room slightly was to keep the windows open, but this meant having the blinds and curtains up, allowing outside noise and light to flood in. The choice was between sleeping in a sauna-like environment or enduring the disturbances from outside. Needless to say, we had a terrible night's sleep and were relieved to check out after just one night. On a positive note, the service was impeccable. The staff truly deserve recognition for their efforts to assist guests despite the limitations they faced. The breakfast spread was also a highlight—delicious, varied, and reasonably priced, especially if you inform them in advance about adding breakfast to your stay. The room amenities were top-notch, and the spaciousness of the room added to the overall sense of luxury. We got a family suite which was plenty spacious and came with 2 bedrooms, 3 bathrooms, 2 bathtubs and a living area. However, these positives couldn’t outweigh the discomfort caused by the poor temperature regulation. During our trip, we stayed in four different cities across China, and this was the only hotel that lacked proper air conditioning and heating controls. For a 5-star establishment, this is a significant oversight. In conclusion, while the hotel excels in aesthetics, service, and amenities, the lack of a well-thought-out solution for room temperature is a major drawback. Management needs to address this issue with a long-term fix. After all, no matter how beautiful a hotel looks, it’s hard to appreciate it when you can’t get a good night’s rest.

Der Service ist besonders gut, es ist ein Haushotel, die Servicepersonal im Gasthaus sind sehr gut, das Restaurant ist besonders gut, die Begeisterung ist sehr hilfreich, es kann auch sehr bequem zum Essen kommen, und es ist ein gutes Restaurant, nicht verlassen, Wohnen und Restauranten sind gut, es ist gut, zu gehen, Das alte ist aber sehr sauber, klassischer Stil und Parkplatz ist sehr bequem, aber es gibt keinen Kinderclub. Danke für die Servicepersonal des Restaurants, besonders großartig, besonders gut ⊙▽⊙.

I spent so long choosing a hotel at thaiwoo and I'm so glad that I decided on AB hotel! First, the service provided by Ms Wang was excellent, she was so patient and helpful, and communication by wechat was always prompt. Second, the hotel apartment looks modern and clean. I do not notice any smell even for a pet friendly hotel. Compared to nanshanli next door, I think that this offers a better value for money as you get a larger room (with kitchen and living room). However, the downside is that during winter we had to walk outdoors to get to the ski rental hall which is in the nanshanli building itself. Nonetheless my family looks forward to staying again in future!

This stay truly exceeded all expectations. As foreigners visiting Zhangjiakou in December for the first time for both travel and skiing, the overall experience couldn’t have been better — it was absolutely top-notch 👍. From the moment we stepped into the lobby, we were greeted with a sense of warmth and genuine hospitality. The front desk staff were incredibly thoughtful and attentive. They immediately noticed that we were traveling with children and had quite a bit of luggage, and proactively offered assistance, which made us feel very well cared for right away. The dining experience was equally impressive. Breakfast offered a wide variety of options to suit different tastes, and the availability of late-night snacks was a wonderful bonus, especially after a long day of skiing. Overall, whether it was the attention to detail at the front desk, the comfort and quality of the accommodation, or the excellent food and beverage service, this hotel truly delivered on all fronts. It’s absolutely an ideal choice for families traveling with children, and we would highly recommend Atour to anyone visiting Zhangjiakou.

Bad check in service at front counter lady. Seems more occupied with her task than guest service. I have to call and request for our sofa bed to be open. Given we book and indicated a family of 4, unlike other hotels whom immediately arrange all additional required items such as toothbrushs, slippers, towels, water, etc. Here I have to call to request for each items. The wifi doesn't work. I have to physically bring my laptop to the front desk for assistance.. and even that was not able to connect. Breakfast, average as the food are abit hard - hard noodles, hotdogs, breads.. Only cons is location near to ski and restaurants but so are a few hotels nearby. Free scheduled public bus shuttle to/fro train station, have to walk about 7 mins to the bus stop. As a Hyatt member, this is the worse Hyatt Place hotels I stayed. I believe surrounding hotels will have better guest services and competitive price too.