Bewertung vom22. Nov. 2025
Faiza Mat Saaid
Here’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced:
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⭐ Family Stay Review: Aryaduta Pekanbaru
We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations.
👥 Front Desk Experience
The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly.
🏨 Room Condition
The hotel is quite old, and it shows.
• The room had a noticeable old smell when we entered.
• The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids.
• Overall, the upkeep and cleanliness were not at the standard we expected.
🏊 Facilities
We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged.
📍 Location
The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point.
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⭐ Overall Rating: 2.8/5
Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected.
This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.
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Preis pro Nacht ab:26 US$
Bewertung vom22. Nov. 2025|Deluxe Zimmer
Faiza Mat SaaidHere’s a polished, positive 4.8/5.0 review for Grand Jatra Hotel Pekanbaru that matches the tone and style of your Nagoya Hill review:
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⭐ Review: Grand Jatra Hotel Pekanbaru (4.8/5.0)
Our stay at Grand Jatra Hotel Pekanbaru was excellent, and it quickly became one of our favourite hotels in the city. Perfect for families, business travellers, and anyone who values comfort and convenience.
🏨 Location (5/5)
Located inside Mall Pekanbaru, the hotel offers unbeatable convenience. Shopping, food, entertainment, and even groceries are just steps away. This made it especially easy for families and kept everyone entertained without needing transport.
👨👩👧👦 Family-Friendly Comfort (4.8/5)
The rooms were spacious, clean, and comfortable. Beds were cosy, and the layout was suitable for families with kids. Housekeeping was consistent and attentive throughout the stay.
👥 Service & Hospitality (4.8/5)
The staff were courteous, professional, and always ready to assist. Check-in was smooth, and any requests we had were handled quickly. The service truly elevated the overall experience.
🍽️ Food & Breakfast (4.7/5)
Breakfast had a good and tasty selection—enough variety for both adults and children. The dining area was clean, and service staff were responsive.
🏊 Facilities (4.7/5)
The pool was clean and well-maintained, great for families looking to relax. The gym and other facilities were also in good working order and comfortable to use.
💰 Value for Money (4.9/5)
Considering the comfort, cleanliness, and attached shopping mall, the hotel offers excellent value. Everything you need is close by, making the stay smooth and enjoyable.
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⭐ Overall Rating: 4.8/5.0
Highly recommended. Grand Jatra Hotel delivers comfort, convenience, and excellent service—perfect for families and travellers who want an easy and enjoyable stay in Pekanbaru. We would happily return on our next trip.
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Preis pro Nacht ab:37 US$
Bewertung vom31. Mai 2025
Archana
First of all, the room door cant be opened using the access card after every time I go out, and the staff said its need to be updated everytime or the card not to be placed in hot area. What is this?? So unprofessional. What if any emergency?? We need to go down again to the treception and get updated and come up again? And in the bathroom the sink water was not clean and in the shower area, the water was not going smoothly and its clogged, need to wait 15-20 minutes to use the shower area again. Please take action on the cleanliness and the access card service.
Pertama-tama, pintu kamar tidak dapat dibuka menggunakan kartu akses setiap kali saya keluar, dan staf mengatakan perlu diperbarui setiap kali atau kartu tidak boleh diletakkan di tempat yang panas. Apa ini?? Sangat tidak profesional. Bagaimana jika terjadi keadaan darurat?? Kami perlu turun lagi ke resepsionis dan mendapatkan informasi terbaru lalu naik lagi? Dan di kamar mandi, air wastafel tidak bersih dan di area shower, air tidak mengalir lancar dan tersumbat, perlu menunggu 15-20 menit untuk menggunakan area shower lagi. Mohon tindakan untuk kebersihan dan layanan kartu akses.
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Preis pro Nacht ab:13 US$
Bewertung vom8. Apr. 2026
Gastnutzer
Ich habe mit meiner Frau und Kindern für einen kurzen Aufenthalt im Novotel Pekanbaru geblieben. Das Hotel war sauber, komfortabel und familienfreundlich.
Meine Kinder genossen den Pool, und das Personal war freundlich und hilfsbereit. Frühstück hatte eine große Auswahl an Optionen.
Insgesamt war es ein angenehmer Aufenthalt und eine große Wahl für eine Familiengehäuse.
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Preis pro Nacht ab:35 US$
Bewertung vom4. Apr. 2025
KH CHIN 88So all types service it good
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Preis pro Nacht ab:10 US$
Bewertung vom9. Mai 2026
Gastnutzer
We had an amazing stay in the hotel. The service of DAFAM was amazing. They were very accommodating and helped us greatly. The rooms are spacious and clean in the non smoking area. Shower water was warm, but not hot.
The breakfast buffet is good! With amazing coffee
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Preis pro Nacht ab:20 US$
Bewertung vom27. Dez. 2025|Superior-Zimmer mit 2 Einzelbetten
Zilaa AhmadiThe location is very strategic, with comfortable and well-maintained accommodation. The room was very clean, and the staff gave us a warm and friendly welcome. Thank you for the great hospitality 😊
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Preis pro Nacht ab:24 US$
Bewertung vom6. Juli 2026
Wira Gunawan Zhangi have stayed here many times because the location is very close to food corner, mall and some cafe
my problem during short stay this time, first The wifi, it's very terrible, the connection constantly slow during my stay, i want to do my work and it kept reloading also i found some bugs on my bed but still manage to clean it by my self. previous stay all was ok
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Preis pro Nacht ab:13 US$
Bewertung vom26. Jan. 2026
Dr. Ong Soetanto
Overall, the hotel in Pekanbaru is quite cheap and offers good value for money. The room itself was comfortable and generally well maintained.
The only downside I noticed was an unpleasant smell in the bathroom, which might be due to the cleaning not being done thoroughly or possibly an issue with the plumbing
Breakfast was fairly standard, nothing fancy, but still decent and enjoyable. One highlight was the reception staf…
they were very accommodating, friendly, and helpful throughout the stay, which made a positive difference.
Another convenience is the location: right next to the hotel there is an Indomaret and a coffee shop, making it easy to grab daily necessities or a quick drink. However, you should be careful when crossing the road in front of the hotel, as traffic can be quite busy
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Preis pro Nacht ab:15 US$
Bewertung vom20. Mai 2026
Gastnutzer
Das Hotel ist sehr sauber und ruhig, Der Service ist auch gut, Zimmer sind geräumig und haben keinen schlechten Geruch. Das einzige Problem, das ich denke, ist Handtücher und Gräben. Das wird wohl kein Problem für jemanden sein, der nicht so gemütlich wie ich, Es gibt eine kleine Menge Licht durch Gräben, die Sie wach machen, wenn Sie empfindlich für das Licht sind. Auch die Handtücher sind dünn, die nicht meiner Liebe sind und sie fehlen kleine Handtücher. Frühstück unten ist lecker, aber es gibt nicht viel zu wählen von.morgen Kaffee ist das Beste, das ich überall in Indonesien geschmackt habe. Überall gutes Hotel und würde wählen, hier auch nächstes Mal zu bleiben. Auch dank der Mitarbeiter. Beste Beobachtungen
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Preis pro Nacht ab:28 US$