**Hotel Review: Crewe Hall Hotel and Spa, Cheshire**
As a solo traveler with my beloved sausage dog, Stanley, I recently had the opportunity to stay at Crewe Hall Hotel and Spa for one night. Here’s my experience:
**Location:**
The location of the hotel is absolutely excellent. Nestled in beautiful grounds, it provides a serene backdrop for relaxation and exploration. The picturesque setting truly enhances the overall experience.
**Arrival and Service:**
Unfortunately, my arrival experience was somewhat disappointing. The service upon check-in felt slow and not particularly welcoming. There was no offer of assistance with my luggage or guidance on where I could take Stanley, which left me feeling a bit lost. I expected a more hospitable reception, especially given the hotel’s reputation.
**Room Quality:**
On a positive note, the room was clean and well-appointed, featuring a lovely spacious bathroom that included a plush robe and complimentary toiletries such as shampoo and soap. I appreciated the mini bar, which had complimentary water, adding a nice touch to my stay.
**Room Service:**
One downside was the room service hours, which ended at 10 PM. I arrived at 8:15 PM and was informed of this limitation, which felt a bit early for a hotel of this caliber. It would have been nice to have more flexible dining options during my stay.
**Dining:**
The hotel itself is stunning, and the grounds are a joy to explore. I had breakfast at the brasserie restaurant, where the attentive staff made a significant difference. The breakfast was wonderful, with a variety of delicious options that set a positive tone for my day.
**Overall Impression:**
While my stay had its ups and downs, the beautiful setting and the quality of the accommodations were highlights. I hope that the service experience can be improved for future guests, as that would truly elevate the stay. I would consider returning, especially for the lovely grounds and excellent breakfast, but I would hope for a more welcoming atmosphere next time.
Ich war schon zweimal hier und war zufrieden. Leider musste ich dieses Mal das Zimmer wechseln, da die Vorhänge herunterfielen und sich nicht schließen ließen. Das Ersatzzimmer, das sie mir gaben, roch nach Schweiß und Urin. Ansonsten ist das Hotel schön und die Preise angemessen. Die Parkmöglichkeiten sind gut. Um das Erlebnis zu verbessern, muss die Reinigung priorisiert werden.
Title: Alderley Edge Hotel: Victorian Elegance Meets Modern Comfort in Cheshire
Review:
Nestled in the heart of Cheshire, Alderley Edge Hotel offers a charming blend of Victorian heritage and contemporary luxury. Originally a grand 19th-century villa, the hotel has been thoughtfully transformed into a stylish 50-room retreat, maintaining its historic character while providing modern amenities. 
Location & Ambience:
Situated just off Alderley Edge’s bustling high street, the hotel is perfectly positioned for guests to explore the village’s trendy boutiques, restaurants, and bars. The nearby sandstone ridge, known as “The Edge,” offers scenic woodland walks and panoramic views, adding to the area’s allure. 
Accommodation:
Guests have praised the hotel for its cleanliness and comfort. Rooms are well-appointed, featuring modern furnishings and amenities such as Temple Spa toiletries, free Wi-Fi, and tea and coffee facilities. While some guests have noted that certain rooms can be on the smaller side, the overall comfort and ambiance receive high marks.  
Dining Experience:
The hotel’s restaurant, set within a rebuilt conservatory, offers a bright and airy dining space. Guests have highlighted the quality of the food, particularly the grilled fish dishes and Sunday roasts. The bar and outdoor garden seating provide additional spaces to relax and enjoy the surroundings. 
Service & Facilities:
The staff at Alderley Edge Hotel are frequently commended for their friendliness and professionalism, contributing to a welcoming atmosphere. Facilities include free parking with electric charging stations, pet-friendly accommodations (with an additional charge), and well-maintained gardens. However, it’s worth noting that the hotel does not have leisure facilities or a gym.  
Guest Feedback:
Overall, guests have expressed satisfaction with their stays, citing the hotel’s cleanliness, location, and service as standout features. Some have mentioned minor issues such as thin walls leading to noise disturbances and occasional maintenance concerns in the bathrooms. Despite these, the consensus remains positive, with many guests indicating a desire to return. 
Conclusion:
Alderley Edge Hotel successfully marries historical charm with modern comforts, making it a delightful choice for travelers seeking a serene yet convenient base in Cheshire. Whether you’re exploring the local countryside or indulging in the village’s vibrant scene, this hotel offers a memorable and comfortable stay. 
Excellent location, very close to railway station which was key for us. Great price and trip was refundable until 13.00 on the day which was very useful as Storm Goretti was due to hit.
Good restaurant attached to hotel which is only available to hotel guests, great meal for reasonable price.
Comfy beds (twin) so everything you need for a practical one night stay.
The location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
Das ist das zweite Mal, dass wir in diesem Hotel verblieben haben, und unsere Wahl war hauptsächlich auf seine bequeme Lage und ausgezeichnetes Frühstück. Es ist sehr nahe am Flughafen und sehr ruhig am Abend, umgeben von Farmen und Grasland.
Wir lieben das Frühstück, weil es kein typisches Buffet ist. Stattdessen können Sie aus einem Menü mit einer großen Auswahl an Optionen, die alle wunderbar schmecken. Die Dekoration des Restaurants ist auch wunderschön, und Sie werden mehr als zufrieden mit den Portionen sein. Das Restaurantpersonal ist passioniert, freundlich und hilfreich.
Ein Punkt ist, dass die Rezeption oft umgeben ist, was nur eine Beobachtung und weder positiv noch negativ ist. Die Rezeptionisten tun immer ihr Bestes und sind sehr nett und professionell. Allerdings ist das Zimmerdesign ein wenig veraltet.
Das Zimmer ist sehr sauber, sie können andere Geschäftsaktivitäten haben, wenn Sie auf dem Weg sind. Super Dog, es gibt über 180. Das Frühstück hat die beliebtesten Rinderbeutel 🥐 Die Umgebung ist sehr gut, und es gibt Pool und Fitnesszimmer
Hotel lovely , room was ok twin quiet small but adequate, nice walk in shower , breakfast was nice and hot good selection, really nice golf course which i
Played photos attached
Enttäuschend Frühstück und sehr wenige Abendessen Optionen. Kein Aufzug zum Zugang zu den oberen Etagen, wo die Zimmer liegen. Ein enttäuschender Aufenthalt. Spa und Fitness waren gut, aber Handtücher zu klein.
Sehr gut
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8,5/10
Sehr gut
DDrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
GGastnutzerDer Service im Hotel war ausgezeichnet, das Personal war sehr freundlich und untergebracht. Ich hatte einen Snack (Fried Hühner Flügelstarter) was auch sehr gut war. Ich habe den Spa nicht verwendet, so kann ich nicht kommentieren. Die Lage war ausgezeichnet 9 min Fuß vom Bahnhof. Ich würde sicher nochmal bleiben, wenn ich wieder nach Chester zurückkehre.
GGastnutzerWe only needed in house service twice, once to get an ice bucket which was delivered fairly promptly, but the second time for some towels as the room had not been made up and we needed fresh towels to shower before we went to dinner for 5.00pm was a disaster, I rang inhouse service at around 2.00pm and explained that I needed them urgently. I then I had to go out to meet someone leaving my wife in the room wanting to have a bath. At 3.00pm I rang my wife to be told that no towels had been delivered, on returning to the hotel I went to reception and spoke to a gentleman there and he followed up my concerns and spoke to someone about the urgency of the situation and I then up to our room. It was at that stage about 3.45pm and so we had to use the used towels that had been left in the bath to be changed. I was rather disgusted when at 4.30pm the towels where delivered just before we had to leave for restaurant. I would have thought that our request for towels should have been sorted out and not taken 2 1/2 hours to complete the request which left me disgusted at the way it was handled.
GGuest UserDas Hotel Oddfellows war einfach, aber es hätte zuvor die genaue Adresse der Wohnung geholfen, so dass wir einfacher parkieren konnten. Es gibt einen Parkplatz im Apartment, aber es ist ein enger Eingang!
Apartment 5 war oben und sehr geräumig. Die Lounge/Küche/Dinner war gut eingerichtet und der Tee und der Kaffee verfügbar war sehr willkommen. Schlafzimmer und Badezimmer waren groß, komfortabel und sauber (aber mit wenigen Hügeln für Handtücher oder Coats konnten). Es gibt sogar ein Waschraum. Decof ist wunderschön und die Lage ist großartig - nur von den Hauptstraßen. Fabelhafter Ort zum Aufenthalt.
GGastnutzerReally loved this hotel from the moment we got there. Clean and great vibe ! lovely venue, room and super comfy bed and pillows. Excellent facilities and swimming pool. Great bar and restaurant area. Only thing was little slow to clear the table and to remind the bar staff both nights about bringing the kids menu ice cream. Apart from that, it was fabulous, and definitely will come back 😀
GGastnutzerThe hotel is in a great location near to the city centre. Rooms are spacious and beds comfortable, and staff are helpful.
Two points: firstly, the picture of the pool is very misleading as it is very small (not as it appears). Secondly, the ambience of the bar area is spoiled by multiple television screens - which guests cannt get away from. While we were there nobody other than staff was looking at the televisions and more atmosphere would be gained by getting rid of some, if not all of them!
GGastnutzerIncredible from start to finish. Slight mix up on the booking system but sorted within minutes. Couldn't have been better looked after! Excellent value, staff that go the extra mile made our 1 night stay so enjoyable the children didn't want to go home!
SSharon PatriciaWe had a lovely time it was one of our celebration for our 50th wedding anniversary and the staff were great. I had knee surgery 12 weeks ago. They made sure we had a downstairs room and even found another chair to go in our room as I needed one with arms on to get up.
We had dinner at the restaurant Friday evening and the food and service was quick and excellent.
GGastnutzerGroße Lage - nur 10 Minuten zu Fuß zum Stadtzentrum Chester. Hotel hat alles, was Sie brauchen. Nur unten am Frühstück ist grundlegende. Es gibt einen unabhängigen Kaffeeshop wenige Minuten entfernt, wo Sie ein superbes Frühstück zum gleichen Preis erhalten können.
SSibyl ChanRoom clean, nice leisure centre, only staff in the bar and restaurant for beer or breakfast both look very rough and keep chit chat without serving customers, we stay there in front of them for more 8 mins to wait for their two staffs finished their conversation.
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