Very clean and quiet hotel with pleasant reception staff and probably easy to access by car. Not so easy to get to by foot from Cardiff Bay station as extensive building works have closed off original pedestrian footpaths and lighting at night not very helpful. This is not the fault of the hotel but is something to be aware of.
I stayed here for 2 nights and had such a great time. The hotel is in a strategic location in the city centre, very close to many stores, restaurants, and pubs. The front desk staff were friendly and welcoming. Breakfast was decent, and the room had good amenities, though it was a bit congested. Thankfully, I was staying alone, so it wasn’t an issue.
There’s no parking available at the hotel, so if you’re travelling by car, I recommend parking at Cardiff Central Train Station Carpark, it’s just a 2-minute walk and reasonably priced.
Stay here for a night but the service is beyond my expectations. I got a free upgrade to the larger room than what I've reserved with three beds, castle view through the window, they brought my luggage to the 3rd floor for free as well cause there's no lift in the hotel. Perfect, would recommend you to stay here!
THIS IS THE SECOND TIME WE HAVE STAYED AT ”THE HOTEL INDIGO” & IT WILL DEFINATLY NOT BE THE LAST! WE CANNOT FIND ANY FAULTS WITH THIS HOTEL AT ALL. THE STAFF ARE EXTREMELY FRIENDLY & GO OUT OF THEIR WAY TO BE HELFUL. EVERYWHERE IS SPOTLESSLY CLEAN, EVEN THE SHOWER GEL SMELLS REALLY NICE! THE BREAKFAST IS THE BEST IN CARDIFF, AS FAR AS WE ARE CONCERNED, SO MUCH CHOICE, & ITS ALL LOVELY, DON'T KNOW HOW THEY DO IT. THE CENTRAL LOCATION IS SUPERB FOR ALL ATTRACTIONS & PUBLIC TRANSPORT LINKS. THANKS FOR A PERFECT BANK HOLIDAY BREAK, SEE YOU AGAIN VERY SOON 😊
Staff were amazing!! Can’t thank them enough for guiding us along this trip.
Sadly the room was not up to standard,
Really disappointed with the bathroom, silverfish in the sink and bath, shower was unusable due to clogged trains, beds were clean. Room included iron and board alongside other little amenities.
General hygiene of the hotel was great, downstairs was beautiful, although we didn’t eat/ drink from the bar and restaurant it did look very nice.
View was beautiful but would’ve been nicer if the windows were clean and hairless.
Great location, convenient for sites. Good rate which included breakfast. Difficult to get to by car. Using Waze is much better.
Didn’t get the room type booked but managed for 2 nights.
Agent at checkin took several minutes before acknowledging me in the queue. I would have been happy being told ”I’ll be with you in a few minutes” instead of being ignored whilst he chatted with his colleague about what seemed to be an issue. I believe because he was distracted, we weren’t given any hotel information - i.e. location of lifts, breakfast time etc. which is standard.
Breakfast service wasn’t great the first morning. Second morning was much better. I think it’s because we arrived at approx. 10:30 on the first day and the team was ready to go as I could hear them counting down the minutes to the end of their shift. No hot drinks offered; told drinks were on the buffet when in fact they needed to be ordered. Drinks eventually brought on asking again, but no cups. Had to ask for them.
Quite noisy at night because of all the bars and restaurants outside, which meant the window couldn’t be left open, as the room was quite warm, despite adjusting the temperature of the HVAC system.
Very nice, modern hotel, could improve with better staff training.
Wir gingen zum Royal Hotel, ohne wirklich zu wissen, was zu erwarten ist.
Es ist mit einem schönen Gebäude eingerichtet. Die Architektur ist schön.
Das Hotel ist in einer seltsamen Weise ausgelegt, aber ich denke, das hilft dem Charakter. Sie gehen in den Boden, gehen Sie zwei Etagen auf die Rezeption. Es gibt eine kleine Bar, die kostenlose Tee und Kaffee bietet.
Die Schluck- und Lettuz-Treppe bietet Ihnen 20% Essensfreiheit, wenn Sie Ihre Schlüsselkarte zeigen.
Die Mitarbeiter sind sehr freundlich und wissen über das lokale Gebiet.
Die Lage ist gut und weil wir im vierten Stock waren, konnten wir nicht den Lärm für die Straßen unten hören.
Das Zimmer war ok. Klimaanlage im Zimmer mit Tee und Kaffee.
Jetzt zwei große Punkte, die ich gerettet habe...! !!
1. Die Dusche! Lassen Sie mich Ihnen etwas sagen, das ist wie ich in einem Typhon sitzen, Cardiff hat eindeutig kein Problem mit seinem Wasserdruck!
2. Das Bett, es war luxuriös, ich konnte so gesunken und schlafen so gesund! Wir brauchen dieses Bett für unser Haus!
The hotel is located in a very nice area where it’s easy to get a taxi or walk anywhere within the town.
However, the mobile signal was quite weak, and the hotel Wi-Fi kept disconnecting - I had to log in again every time, which was quite inconvenient when trying to work.
The room had a strong smell of rubber or leather, which made me feel sick and gave me a headache throughout my stay.
The shower drainage didn’t work properly - no other drainage hole in the bathroom, and it eventually overflowed. I had to call the maintenance team to fix it.
After lying on the bed for a short while, I noticed red, itchy patches on my face, almost like insect bites. I later found out that strong detergent used in washing the bedding can sometimes cause skin irritation. That night, I slept with a clean towel over the pillow and asked for fresh bedding the next day. Although my companion didn’t have any issues, I’d recommend anyone with sensitive skin to cover the pillow with a clean towel just in case.
Overall, the services provided by the hotel were not bad, but the condition of the room and the reliability of the Wi-Fi definitely need improvement.
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CColinExcellent hotel with lovely rooms and outstanding views. leisure Suite is also excellent as are walks around the bay. Highly recommend and will stay again. Service outstanding
GGastnutzerI have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.
NNadiaI feel like the cleaning service could have been better. Dirty towels left behind, cleaners forgetting their phones in the room, coming in to clean even if do not disturb sign placed and on checkout day before checkout time. It was very expensive for what was offered to be honest
JJonathan LeeGood location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom
SSharonGreat location, convenient for sites. Good rate which included breakfast. Difficult to get to by car. Using Waze is much better.
Didn’t get the room type booked but managed for 2 nights.
Agent at checkin took several minutes before acknowledging me in the queue. I would have been happy being told ”I’ll be with you in a few minutes” instead of being ignored whilst he chatted with his colleague about what seemed to be an issue. I believe because he was distracted, we weren’t given any hotel information - i.e. location of lifts, breakfast time etc. which is standard.
Breakfast service wasn’t great the first morning. Second morning was much better. I think it’s because we arrived at approx. 10:30 on the first day and the team was ready to go as I could hear them counting down the minutes to the end of their shift. No hot drinks offered; told drinks were on the buffet when in fact they needed to be ordered. Drinks eventually brought on asking again, but no cups. Had to ask for them.
Quite noisy at night because of all the bars and restaurants outside, which meant the window couldn’t be left open, as the room was quite warm, despite adjusting the temperature of the HVAC system.
Very nice, modern hotel, could improve with better staff training.
Tthe travelling brummieBestes Hotel, das ich bislang alle Mitarbeiter Tag/Nacht war gut gemütlich hilfreich und hilfreich Mitarbeiter von der Rezeption bis zum Abendessen bis zu den Reinigungseinrichtungen alle haben oben und darüber mit meinem Aufenthalt ab dem Moment, als ich angekommen habe, machte mich fühlen wie im behindert der Aufzug Zugang war einfach zu benutzen hilfreich mit meinem Gepäck direkt keine Warte rund um die Rezeption war brillant ausgezeichnete Kommunikation hat meine Zimmerkarte wirklich schnell keine Warte rund 3 Aufzüge so viel Zugang zu den Boden mein Zimmer war schön räumlich leicht zugang mit schneller Karte Eingang mit elektrischer Tür nur Swap und die Tür öffnet für Sie mit einem Druckknopf zum Ausgang Badezimmer hat alle behinderten Zugang WC Bars Dusche Sitz mit Arm Ruhe Sie in der Lage, von Seite zu Seite zu bewegen, was hilft, zu trockenen Boden Lebensmittel was erstaunlich von Frühstücksbuffet massive Auswahl Sie haben zu versuchen, die gemischten Fruchtsaft rot und grüne Geschmack Explosion haben Ihre große britische Frucht mit einem Croissant und Cappuccino für nachdem hatte sogar reserviert Tisch mit einfacher Zugang mit ausfragen Hilfe mit Service Wenn Sie Ihr Frühstück zu Ihrem Zimmer gebracht haben möchte ich Ihnen dringend empfehlen, im Leonardo Hotel zu bleiben für den besten Aufenthalt auf dem, was Sie jemals brauchen große Touristen während Ihren Aufenthalt Sie müssen das Schloss besuchen
GGastnutzerThe hotel is located in a very nice area where it’s easy to get a taxi or walk anywhere within the town.
However, the mobile signal was quite weak, and the hotel Wi-Fi kept disconnecting - I had to log in again every time, which was quite inconvenient when trying to work.
The room had a strong smell of rubber or leather, which made me feel sick and gave me a headache throughout my stay.
The shower drainage didn’t work properly - no other drainage hole in the bathroom, and it eventually overflowed. I had to call the maintenance team to fix it.
After lying on the bed for a short while, I noticed red, itchy patches on my face, almost like insect bites. I later found out that strong detergent used in washing the bedding can sometimes cause skin irritation. That night, I slept with a clean towel over the pillow and asked for fresh bedding the next day. Although my companion didn’t have any issues, I’d recommend anyone with sensitive skin to cover the pillow with a clean towel just in case.
Overall, the services provided by the hotel were not bad, but the condition of the room and the reliability of the Wi-Fi definitely need improvement.
GGastnutzerTHIS IS THE SECOND TIME WE HAVE STAYED AT ”THE HOTEL INDIGO” & IT WILL DEFINATLY NOT BE THE LAST! WE CANNOT FIND ANY FAULTS WITH THIS HOTEL AT ALL. THE STAFF ARE EXTREMELY FRIENDLY & GO OUT OF THEIR WAY TO BE HELFUL. EVERYWHERE IS SPOTLESSLY CLEAN, EVEN THE SHOWER GEL SMELLS REALLY NICE! THE BREAKFAST IS THE BEST IN CARDIFF, AS FAR AS WE ARE CONCERNED, SO MUCH CHOICE, & ITS ALL LOVELY, DON'T KNOW HOW THEY DO IT. THE CENTRAL LOCATION IS SUPERB FOR ALL ATTRACTIONS & PUBLIC TRANSPORT LINKS. THANKS FOR A PERFECT BANK HOLIDAY BREAK, SEE YOU AGAIN VERY SOON 😊
GGastnutzerWir gingen zum Royal Hotel, ohne wirklich zu wissen, was zu erwarten ist.
Es ist mit einem schönen Gebäude eingerichtet. Die Architektur ist schön.
Das Hotel ist in einer seltsamen Weise ausgelegt, aber ich denke, das hilft dem Charakter. Sie gehen in den Boden, gehen Sie zwei Etagen auf die Rezeption. Es gibt eine kleine Bar, die kostenlose Tee und Kaffee bietet.
Die Schluck- und Lettuz-Treppe bietet Ihnen 20% Essensfreiheit, wenn Sie Ihre Schlüsselkarte zeigen.
Die Mitarbeiter sind sehr freundlich und wissen über das lokale Gebiet.
Die Lage ist gut und weil wir im vierten Stock waren, konnten wir nicht den Lärm für die Straßen unten hören.
Das Zimmer war ok. Klimaanlage im Zimmer mit Tee und Kaffee.
Jetzt zwei große Punkte, die ich gerettet habe...! !!
1. Die Dusche! Lassen Sie mich Ihnen etwas sagen, das ist wie ich in einem Typhon sitzen, Cardiff hat eindeutig kein Problem mit seinem Wasserdruck!
2. Das Bett, es war luxuriös, ich konnte so gesunken und schlafen so gesund! Wir brauchen dieses Bett für unser Haus!
AAnonymer BenutzerI stayed here for 2 nights and had such a great time. The hotel is in a strategic location in the city centre, very close to many stores, restaurants, and pubs. The front desk staff were friendly and welcoming. Breakfast was decent, and the room had good amenities, though it was a bit congested. Thankfully, I was staying alone, so it wasn’t an issue.
There’s no parking available at the hotel, so if you’re travelling by car, I recommend parking at Cardiff Central Train Station Carpark, it’s just a 2-minute walk and reasonably priced.
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