Bewertung vom15. Juni 2026
Anonymer BenutzerDie Lage ist bequem, wenn Sie sich von der Stadtzentrum entfernt und vermieden teuer öffentlicher Parkplatz. Ein wenig Lärm wegen der Hauptstraße, aber im Allgemeinen ist es ok.
Das Hotel bietet Parkplätze am Ort, es ist kostengünstig bei AUD 40 pro Nacht und die Parkplätze sind sehr eng und begrenzt.
Das Zimmer kommt nicht mit einem Ausstattungssatz; ein Pluspunkt ist jedoch, dass es einen Kühlschrank, eine Mikrowelle und einige grundlegende Werkzeuge, Kegel und Platten enthält. Ich habe das zusätzliche Gewässer im Zimmer geschätzt.. während kleine, es war besser als nichts.
Das Bad ist schlecht konzipiert, es ist fast unmöglich, Ihr Gesicht dort zu waschen, ohne Ihren Kopf auf den Fächer zu schlagen! Die Dusche ist gut, aber der Boden wird leicht nass, weil es keine Duschegarten, um das Wasser von der WC-Bereich zu blockieren. Zusätzlich werden keine Toiletten andere als Basisschampo, Duschegel und Klimaanlage bereitgestellt.
Das Hotel verfügt nicht über einen Wäscheservice, aber es gibt einen Waschmaschine im Freien Park direkt gegenüber dem Hotel.
Für das Essen gibt es eine McDonald's und KFC in der Nähe, etwa einen 5-minute Spaziergang entfernt. Alternativ können Sie überfahren, da sie ihre eigenen Parkplätze bieten.
Das Frühstück ist extrem grundlegende, bestehend aus nur Brot, Toaster, Obst und einer Maschine für Milch, Kaffee und Tee. Die Mitarbeiter waren sehr freundlich und macht Sie sich wie zu Hause fühlen
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Preis pro Nacht ab:70 £
Bewertung vom8. Mai 2026
KakoeGreat location with an easy walk to the beach, central Surfers Paradise, and access to the tram to other parts of the Gold Coast. The apartment was clean with an excellent bathroom and shower. The towels were great too - new and fluffy.
The furniture in my room was dated, the mattress was old, uncomfortable, and should have been replaced a decade ago, and the apartment lacked any style or decor. I'm not sure if it was just my apt #910 but it didn't look like the online pictures.
Overall it served its purpose but was fairly uncomfortable and drab.
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Preis pro Nacht ab:91 £
Bewertung vom27. Juli 2026|Luxus-Zimmer, Meerblick (1 Doppelbett)
DyreI stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July.
On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in.
It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel.
I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night.
The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement.
That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night.
The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication.
For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July.
Despite this, I had to explain the same arrangement three times:
1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included.
2. On the morning of 27 July, the restaurant reception again said I needed to pay.
3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts.
The charges were eventually removed, but only after I explained the situation again.
My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant.
The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing.
I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.
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Preis pro Nacht ab:158 £
Bewertung vom7. Apr. 2026
super fish
We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower.
First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay.
On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent.
In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell.
Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night.
However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine.
Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement.
In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems.
I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities.
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Preis pro Nacht ab:195 £
Bewertung vom19. Mai 2026
Gastnutzer
Good location with tram stop at doorstep. Sara at the reception was great, offered us early check in and late check out and upgraded us to 23rd floor. Room was very spacious, a bit dated but very well maintained. Amazing sea & skyline from the balcony, might feel a bit daunting as very narrow. Room has a coffee machine. Bathroom is spacious but shower door was very mouldy. The revolving restaurant on 26th floor had 270 degree view of the surroundings. Staff was very friendly and allowed us to take photos although we didnt eat there. Pool and deck on the ground floor is good with a heated jacuzzi. The lifts are on the outside with views of the hinterland. There is a restaurant in the lobby. Although a bit pricey, would definitely stay again.
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Preis pro Nacht ab:81 £
Bewertung vom25. Juni 2026
GastnutzerHotel was lovely, modern and comfortable in a perfect location but our room was an odd shape, no desk to use my laptop or eat etc. and does not actually have a gym.
The gym is located at the Star next door, head towards the centre lifts and go down to level P to use the gym but AC was broken and felt awkward walking through The Star in my gym gear. Parking was also a little confusing at first as you need to head into the Star parking, navigate across to building 1 and park in levels 3 or 4. Not much signage.
Good initiative they had going was to go green and not get your room serviced for the day but they offer you a $10 voucher to use at the cafe down stairs. Great coffees
Make sure to join the Star membership for free to get discounted food & beverages and they always have good specials like to slow cooked beef cheeks for $19.90 AUD
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Preis pro Nacht ab:126 £
Bewertung vom2. Mai 2026
The MerlionLocation
Central surfers Paradise, excellent location, near to the beach and nightlight , but if you are after a quiet night's sleep , this is not for you . Party goers, police sirens last till around 4am on a Friday night.
Room
Large rooms but quite dark. There's only 1 downlight at the entrance , a floorlamp and 2 bedside lights. (See photos)
Parking
4hr Street parking is available during the day.
Wished they have included disposable slippers
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Preis pro Nacht ab:67 £
Bewertung vom15. Juli 2026
GastnutzerDer Schwerpunkt unseres Aufenthalts war sicherlich das Front Desk Personal. Sie waren so willkommen und freundlich, und sie erlaubten uns sogar zu prüfen früh, was wir wirklich geschätzt haben. Der Gepäck-Speicherungsservice war auch sehr hilfreich und bequem. Die Lage ist hervorragend, es macht unglaublich einfach, um die Stadt zu erreichen.
Das Zimmer selbst konnte jedoch eine Verbesserung nutzen. Die Reinigung war nicht bis zum Standard, da es sehr viel Staub im Zimmer gab. Auch der Wasserdruck im Bad Tauch war sehr schwach.
Insgesamt ist es ein bequemer Ort, mit fantastischen Service zu bleiben, aber sie müssen wirklich ihre Zimmer Wartung und Reinigung verbessern.
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Preis pro Nacht ab:96 £
Bewertung vom9. Juni 2025|Westin Club Two Double Room
GastnutzerNested in a nice location in between the botanical garden and city centre. Food variety and replenish rate can be better at the lounge area during peak periods over the weekends. Can ask for hot chocolate and omelette which area not on display (nice touch) Water pressure for the showers can be higher. Besides that, everything else is great!
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Preis pro Nacht ab:154 £
Bewertung vom1. Okt. 2025
Gastnutzer
Sehr schönes Hotel in guter Lage. Das Familien Zimmer ist sehr groß und die Betten sind gemütlich. Es ist nicht direkt an der Promenade aber dadurch aber auch ruhiger und der kurze Weg zu den Läden und Restaurants ist sehr schön.
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Preis pro Nacht ab:96 £